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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ ​​​​​​The Benefits Analyst/Sr. Analyst is a member of the Benefits team within the People organization and will be responsible for administering health and welfare plans.

+ This role will interface with other Benefits and Retirement team members and external benefits administrator or other vendors to support operational excellence and the delivery of Joint Collective Bargaining Agreements (JCBA) provisions and a positive team member experience as it relates to health and welfare benefits.

What you'll do

+ Analyzes employee benefits data to monitor the administrative accuracy of health and welfare plans, including dental, vision, flexible spending and savings accounts, income protection benefits, and other voluntary benefits

+ Create reports and presentations to enhance transparency and effectively communicate project status

+ Create processes, tools, and reports to accurately capture key metrics of activities to help leaders integrate planning and process improvement to set, manage and achieve targets.

+ Conduct analysis to resolve member issues related to benefit eligibility, life events, and specialized programs

+ Interprets benefit administration rules, plan requirements, and JCBA agreements

+ Analyzes JCBA provisions and works with benefits administrators to design functionality and implement automation. Performs testing and monitors production environment for accuracy

+ Comprehensive experience managing the full lifecycle of annual enrollment, from planning and preparation to execution and post-enrollment support.

+ Drives accountability of external suppliers by validating data integrity to ensure the highest quality delivery of service in accordance with benefits delivery rules and service levels

+ Monitors call center performance and analyzes data (volume, handle time, speed to answer etc.) to optimize staffing levels during peak periods such as annual enrollment

+ Creates process maps and documents requirements related to the delivery of benefits

+ Performs other duties or ad-hoc projects as assigned to drive business objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor’s degree or equivalent experience/training

+ 3 years minimum analytics and/or operations experience

+ 3 years of experience driving cross-functional project execution

+ 3 years annual enrollment experience

Preferred Qualifications- Education & Prior Job Experience

+ Experience in project management and communication planning

+ Strong data-driven mindset with a focus on analytical decision-making

+ Proficient in Excel-based data analysis with strong written and verbal presentation skills

+ Working knowledge of Microsoft Power BI or Tableau

Skills, Licenses & Certifications

+ Exceptional project management skills: ability to take the initiative anticipating and handling problems or incidents before they become major issues. Project Management Professional (PMP) Certification a plus.

+ Excellent written and oral communication skills, including facilitation/presentation skills; ability to present ideas in business-friendly and user-friendly language

+ Must have strong working knowledge and ability of Microsoft Office software, including Excel (Vlook-up, Pivot tables, other formulas), Outlook, Word, and PowerPoint

+ Must meet strict deadlines, with the ability to adapt in a fast-paced, changing, and complex benefits environment

+ Detail-oriented with strong organizational skills and the ability to multi-task and effectively prioritize work, with emphasis on accuracy, timeliness, and operational excellence

+ Effective team player with the ability to collaborate, as well as work independently

+ Highly self-motivated and self-directed

+ Good analytical and creative problem-solving abilities

+ Ability to travel (15-25%)

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.