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Employment Type:

Full time

Shift:

Description:

Posting

Position Purpose:

The Patient Access Representative greet patients, family, and visitors. This position is responsible for maintaining patient flow, scheduling appointments, registering patients and operation of the switchboard. This includes verifying demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying/scanning of registration documents. Staff are expected to conduct online insurance eligibility/benefit verification, notify patient/guarantor of charge estimates when applicable, collect patient liabilities, and provide patient financial assistance paperwork when applicable. Acts as cashier in accepting payments from patients, insurance companies, staff, etc. The Patient Access Representative are expected to enhance the patient experience throughout all patient interactions, the majority of which will be face-to-face.

What you will Do:

+ Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor in a timely and accurate manner.

+ Performs activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Surgery, Emergency Department, Outpatients, Labor & Delivery, Newborn, Lab etc).

+ Provides information, directions, transportation, and assistance to patients, family members and visitors, ensuring timely, customer-centric service delivery in an effective and efficient manner. This does include coordinating volunteers or other staff to physically escort the patient to their destination.

+ Communicates with various ancillary departments to ensure smooth patient flow and high data integrity. Manages clinic patient appointments and phone calls/messages.

Hours/Schedule:

Full Time - Day Shift - 40 hours weekly.

6:30 AM - 5:00 PM and Saturday rotation (7:30 AM - 11:00 AM)

Minimum Qualifications:

Education:

High school diploma or equivalent required. One-year post high school education preferred.

Experience:

Past work experience of at least one year within a healthcare provider environment, performing patient access and/or customer services activities preferred.

Special Skills and Competencies:

+ Self-motivated, detail-oriented individual able to work with minimum supervision.

+ Ability to work on multiple projects at one time and flexibility to meet department needs

+ Must be able to read, write and/or speak English.

+ Computer/PC experience/skills are required.

+ Knowledge of medical terminology desired.

+ Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy and time management skills required Completes the following mandatory courses

**Completes **Mandatory Reporting: Child and Dependent Adult Abuse** requirement within 6 months of hire and renews this requirement every 3 years.

Position Highlights and Benefits

+ Education Assistance offered

+ Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater

+ Competitive wages; including weekend and night differentials

+ Generous paid time off program

+ Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

**MercyOne North Iowa** Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran