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Summary The VA Northeast Ohio Healthcare System (VANEOHS) is recruiting for a Social Worker (Program Manager). The Social Worker (Program Manager) will function as the Assistant Chief of Social Work Service (SWS) for Mental Health and Homeless Programs at VANEOHS. Responsibilities This position serves as the Assistant Chief of Social Work Service (SWS) for Mental Health and Homeless Programs at VANEOHS. In this role, the incumbent is primarily a clinical administrator for a large number of mental health and homeless programs including direct responsibility for over 200 interdisciplinary FTEE (including 15 subordinate supervisors, 4 program coordinators, and direct service staff) across 14 mental health and 9 homeless programs that are highly technical and complex. The incumbent also serves in direct clinical capacity through professional practice oversight, clinical supervision, and consultation on clinical matters. The incumbent manages services that are delivered at multiple VA sites throughout Northeast Ohio including the following: Mental Health Intensive Case Management (MHICM), Community Residential Care (CRC); Community Assistance Program (CAP); BHIP; MST/IPVAP; inpatient psychiatry unit; PRRC; VARC; MH RRTP; TSES/CWT/TR; H-PACT; HUD-VASH; Grant and Per Diem; CRRC Cleveland; CRRC Akron; VJO. The incumbent provides leadership for services at multiple sites/divisions, Community Based Outpatient Clinics (CBOCs), CRRCs, and other community-based locations across a broad geographic. Community-based locations include two Community Resource and Referral Centers (CRRC) where a multi-disciplinary team provides Veterans who are homeless or at risk with one-stop access to community-based, multiagency services to promote housing, health and mental health care, career development, and various benefits. The position is also responsible for the social work professional practice evaluation/oversight of clinical social workers assigned to the VISN 10 Clinical Resource Hub for both mental health and homeless services. The incumbent in this position also manages a limited clinical social work practice in one area of Mental Health or Homeless services at VANEOHS. The duties of the Assistant Chief of SWS for Mental Health and Homeless Programs include, but are not limited to: Responsible for staffing, work assignments, budget, services provided, program criteria, day-to-day program operations, and all reporting requirements for the aforementioned. Provides analysis and evaluation of program data to identify trends and needs to enhance the quality of care. Develop and monitor staff compliance with practice, standards, and guidelines. Responsible for collaborating with the ACOS MH and other service Chiefs to develop the roles for social workers in all program areas, design a Social Work Plan of Care, and assure implementation of quality improvement measures and oversight of social work professional practice. Responsible for developing, planning, clarifying, administering and managing Social Work priorities and objectives, ensuring the supervision and evaluation of all social work staff, and is responsible for supervising and evaluating the performance of the program managers and supervisors in the section. Provides strategic planning, including establishment of long and short-range goals, and works with the Chief, Social Work Service in the development of policies and procedures to ensure goal attainment management of administrative and programmatic resources (including budget and line authority within the social work service), and outcomes monitoring, using data-driven quality assurance processes. Serves as the liaison to other services, other facilities, VISN offices and VHA Central Office, Veterans Benefits Administration Offices, other government agencies, and the community. Provides consultation to facility leadership, managers, and other staff on social work practice, program guidelines, and productivity within the respective MH and Homeless programs. Serves as a consultant, mentor, and advisor to subordinates, peers, and administration. Work schedule: 8:00 am - 4:30 pm Monday through Friday Compressed/Flexible Schedule: Not Available Financial Disclosure Report: Not Required Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Driver's License Qualifications In order to qualify for this position, you must meet the requirement below within 30 calendar days of the closing date listed on the announcement. BASIC REQUIREMENTS. The basic requirements for employment as a VHA social worker are prescribed by statute in 38 U.S.C. § 7402(b)(9), as amended by section 205 of Public Law 106-419, enacted November 1, 2000. To qualify for appointment as a social worker in VHA, all applicants must meet the following: Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3g this part). Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the 3 accreditation standards for a masters of social work. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Social Worker (Program Manager), GS-14 Experience and Education. One year of experience equivalent to the GS- 13 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Individual may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as social worker program manager must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all the following KSAs: (a) Skill in large scale program coordination and administration across multiple sites, which includes consultation, negotiation, and monitoring. (b) Ability to translate management goals and objectives into well-coordinated and controlled work operations. (c) Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. (d) Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. (e) Ability to provide the full range of supervisory duties which would include responsibility for assignment of work to be performed; performance evaluations; selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action. (f) Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget. (g) Skill in developing policies, procedures, and/or practice guidelines for the program and in participating in national program development. (h) Ability to collaborate with internal VHA partners, locally and on a national level, as well as external community partners to further program goals and enhance patient centered care. References: VA Handbook 5005 Part II Appendix G39. Social Worker Qualification Standard GS-0185 The full performance level of this vacancy is GS-14. Physical Requirements: The work of this position is primarily facility based and has no requirement for strenuous physical activity. The incumbent will sit, stand, walk, throughout the facility during the tour of duty. The incumbent may need to drive a government vehicle and requires a valid state driver's license. There may be requirement to travel within the catchment area, VISN, or nationally. Duties may require attendance at non-VA facilities and events in the community for the purpose of networking, supervision, and training of staff. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. "VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being." Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.