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Our client, a leading organization in the education sector, is seeking a Financial Aid Call Representative to join their team. As a Financial Aid Call Representative, you will be part of the Office of Financial Aid supporting students and their families. The ideal candidate will have excellent communication skills, a strong sense of empathy, and the ability to navigate complex information, which will align successfully in the organization.

**Job Title:** Financial Aid Call Representative

**Location:** New York, NY

**Pay Range:** $28 - $32 per hour

Duration 3 months

Weekly Hours

Monday - Friday except holidays, 9:45am - 4:15pm

(6.5 hours minus 1 hour lunch=5.5 hours per day )

What's the Job?

+ Provide phone coverage for the Office of Financial Aid.

+ Respond to student and parent phone inquiries and leave detailed comments using the portal.

+ Help students and families navigate the Student Center regarding To Do list items or holds that may impact their financial aid and disbursement.

+ Assist families with navigating the Federal Government's Studentaid.gov website to apply for federal financial aid.

+ Identify when more advanced assistance is needed from a financial aid counselor.

What's Needed?

+ Strong communication skills, both verbal and written.

+ Ability to exercise good judgment and professionalism in all interactions.

+ Flexibility and adaptability to changing situations.

+ Commitment to maintaining confidentiality in accordance with FERPA guidelines.

+ Reliable and regular attendance with a positive attitude.

What's in it for me?

+ Opportunity to gain valuable experience in the financial aid sector.

+ Comprehensive training provided to enhance your skills.

+ Work in a supportive and collaborative team environment.

+ Engage with a diverse range of students and families.

+ Develop problem-solving skills in a dynamic setting.

Upon completion of waiting period consultants are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.