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Description

Introduction

Do you want to join an organization that invests in you as a(an) Medical Staff Service Coordinator WFH? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Medical Staff Service Coordinator WFH like you to be a part of our team.

Job Summary and Qualifications

JOB SUMMARY:

Under direct management of the Division Director, Medical Staff Services, the incumbent provides services for the credentialing and privileging and database management functions of the Division Medical Staff Services Department (DMSS) including, but not limited to, Cactus file review for new applicants and re-applicants for membership and/or clinical privileges completed by the Credentialing Processing Center (CPC), updating the Cactus practitioner records in the Cactus database as appropriate, and utilizing HCA Healthcare tools for provisioning practitioners with appropriate access to HCA clinical systems and role based applications.

**SUPERVISOR:** Director or Manager of Division Medical Staff Services

**SUPERVISES:** N/A

RESPONSIBILITIES & JOB FUNCTIONS

1.** **Cactus Credentialing Tasks

a. File Review: Apply the credentials evaluation process uniformly to all assigned RFC/applications, R-RFC/re-applications and Request For Increased, New Clinical Privileges, or Change in Prescriptive Authorityrequeststo ensure compliance with credentialing procedures.

b. Provider Outreach: Obtain missing or incomplete information.

c. Prepare summary credentialing reports, including information about flagged concerns, for facility review.

d. Prepare complete files utilizing Docusign ready for e-signatures to the facility MSO.

e. Run Cactus reports that support the facility dynamic expiration management process, communicating with both providers and the facility management team (PARA.PP.CRED.36 and MSS-003).

2.** **Database Management

a. Perform facility post Board of Trustees processes including updates to the Cactus system record to reflect all Board actions on a practitioner’s Request for Consideration (RFC), Re-Request for Consideration (R-RFC), Request For Increased, New Clinical Privileges, or Change in Prescriptive Authority (RFINCP), including resignations, terminations, LOAs, denials, terminations, or withdrawals in accordance with facility and CPC policy (PARA.PP.CRED.28 and MSS-013 Template).

b. Utilize the Cactus system to create and upload applicable communication letters to providers based on Board actions.

c. Scan Board communication and approval documentation to Cactus provider records.

3.** **System Access

a. Submit eSAF system access requests for new access, and changes to existing access, as instructed by the facility

b. Management of the EHR Provider Dictionary related to practitioner permissions and privileges

4.** **Communicable Disease

a. Obtain federally or HCA required communicable disease documentation/vaccinations and upload to HCA vaccine tracker database and Cactus credentialing systems.

5.** **On Call Rotation (possibility or potential on call)

a. Availability for one week call rotations between Division Medical Staff Coordinator team to address after hours (after 5pm-7am) and weekend on-call remote coverage (Friday starting at 5pm – Monday at 7am) for facility MSS related calls pertaining to access issues, credentialing needs, and questions. Frequency will be based off total number of Division Credentialing Coordinators.

EDUCATION

+ High School diploma or equivalent, Associate Degree or higher preferred

EXPERIENCE

+ At least one (1) year previous credentialing experience preferred

+ HCA Healthcare credentialing and Cactus experience preferred

CERTIFICATION

• Certified Provider Credentialing Specialist preferred

**KNOWLEDGE, SKILLS AND ABILITIES:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

1. Demonstrate accurate knowledge of relevant laws, policies, regulations, and standards affecting credentialing decisions and interpretations, including confidentiality of privileged information gained as a result of job functions.

2. Excellent organizational skills; attention to detail.

3. Analytical and problem-solving skills required.

4. Proficient in Cactus Credentialing Software, Microsoft Office applications, Internet searches, and relevant data bases.

5. Ability to work independently and under pressure to follow through on issues.

6. Ability to communicate clearly and concisely, both verbally and in writing.

7. Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

8. Ability to work effectively with other employees and external parties.

9. Computer Skills – Ability to retrieve requested information through knowledge of queries and reports from the various software and network databases.

10. Knowledge of medical terminology.

11. Reasoning skills –Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

HCA West Florida is a network of hospitals, surgery centers, physician practices, medical education and training programs. We have a complete continuum of specialized health services that meet the healthcare needs of residents and businesses. In 2020, HCA West Florida had more than 1.5 million patient encounters. We provided an economic impact of more than $2.4 billion. With its founding in 1968, HCA Healthcare created a new model for healthcare in the United States. HCA Healthcare has used combined resources to enhance hospitals, deliver patient-focused care and improve the practice of medicine.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Medical Staff Service Coordinator WFH opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.