• Operations Service Center Dispatcher, Facilities…

    Boston University (Boston, MA)


    OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

    Job Description

    OPERATIONS SERVICE CENTER DISPATCHER, Facilities Management & Planning

     

    Category

     

    Charles River Campus --> Professional

     

    Job Location

     

    BOSTON, MA, United States

     

    Tracking Code

     

    25500254960609

     

    Posted Date

     

    6/11/2025

     

    Salary Grade

     

    Grade 00

    Position Type

    Part-Time

     

    This position is the main hub for all facilities related calls both emergency and non-emergency. This includes after hours, weekends, and holidays. This position is responsible on a 24-hour/7-day basis to receive requests for any facilities related services and then direct and coordinate the various management, trades, and custodial activities. Receives, documents, and dispatches daily trouble calls to appropriate personnel. While operating a computerized dispatch log. Facilities Operations Service Center Dispatchers are tasked with answering phone calls in a professional manner and taking each phone call to its completion. Dispatchers create work orders, use activity logs, properly document and pass along information through email, notify appropriate management staff of serious situation, and place service calls.

     

    The Operations & Service Center maintains a 24/7 point of contact for all facilities related activities. Dispatchers receive alarm notifications for a variety of computerized alarm systems for HVAC, electrical, fire alarm, and plumbing systems, directs the appropriate response, and logs all information passing it along to the appropriate people. Responsible for facilities related emergency notifications (Everbidge). Communicate effectively facilities related emergencies with facilities management and the BU community. Receive, asses, and direct the initial response for all facilities related emergencies and incidents.

    Required Skills

    + High school diploma or GED required

    + A high level of phone etiquette, professionalism and customer service skills at all levels is required.

    + Strong attention to detail and high conflict resolution skills.

    + Strong listening and communication skills with ability to take initiative, manage complicated situations, and communicate information.

    + Demonstrated interpersonal skills with ability to problem solve.

    + Basic computer data entry and email skills.

    + Must be able to work independently and within a team.

     

    _We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor._

    Required Skills

    **Job Location:** BOSTON, MA

    **Position Type:** Part-Time

    **Salary Grade:** Grade 00

     

    To apply, visit https://jobs.silkroad.com/BU/External/jobs/315511 (https://apptrkr.com/6291917)

     

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