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Job Description

Job title Customer Service Representative

Reports to UB Card Office Manager

Department UB Card Office

FLSA Status Full-Time Non-Exempt

Position Summary

Responsible for UB Card customer service, paperwork and day-to-day administration support.

Expected Hours of Work

Typical schedule is full time, Monday through Friday 8am-4:30pm with the occasional need for overtime as needed during peak periods.

Essential Functions

Front Counter Operations

+ Processes online requests daily, handles as instructed.

+ Sells all plans and accounts associated with the UB Card.

+ Provides superior customer service at all times.

+ Assists with marketing efforts to develop and sell new and established products.

+ Monitors telephone communication with customers, returns voicemail calls.

+ Processes meal plan purchases and changes to insure proper recording and billing.

+ Scans daily paperwork.

+ Any other duties as requested by Management.

Coordination with other departments

+ Processes requests from other departments as appropriate.

+ Serves as a liaison with the Students Accounts office for purposes of insuring correct billing of student account charges.

Education and Training

+ High School Diploma or higher.

Desired Qualifications

+ Working knowledge of corporate email system, MS Office, Internet Applications and bowsers required.

+ Exceptional organizational, interpersonal and communication skills required.

+ Ability to work quickly and efficiently in a high-volume, fast-paced environment.

+ Knowledge of University HUB system for billing and inquiry preferred.

+ Knowledge of ID card systems preferred.

+ Supervisory experience preferred.

Work Environment

+ This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopies, phones, filing cabinets, fax machines etc.

Physical and Mental Demands

+ While performing the duties of the job, the employee is regularly required to talk and hear.

+ Specific vision abilities required by the job include close vision and ability to adjust focus.

+ The employee must have the ability to use hands and fingers, manipulate fingers; and reach with hands and arms.

+ The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

+ The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl

+ The employee must frequently lift and or move up to 10 lbs. and occasionally lift and or move up to 25 lbs

Licensure/Certification

None required

Travel

+ Will require traveling across UB campuses.

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic. Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Requirements