• Take off with your career at Munich Airport NJ…

    Munich Airport NJ LLC (Newark, NJ)


    Take off with your career at Munich Airport NJ - Where aviation meets opportunity!

     

    Thank your for visiting our Career Page! Munich Airport has landed in the US, and we are seeking new colleagues with top skills and qualifications for our US subsidiaries. . Have a look at our current openings, you might find an interesting career that's a perfect fit for you!

    About us:

    Munich Airport NJ LLC, a 100% subsidiary of Munich Airport US Holding LLC, is responsible for terminal operations, facility maintenance and the management of the commercial program at the new Terminal A at EWR. The new Terminal A at Newark Liberty International Airport (EWR) is a modern, state-of-the art terminal which opened to commercial passenger traffic on Jan 12, 2023. The Terminal has a design capacity of approx. 14 million annual passengers and 33 common-use gates, providing generous space for a smooth journey through the building, from curbside to for check-in, security, gate holdrooms and baggage claim. The retail and food and beverage features local, national and international brands. Terminal A is the state’s largest design-build project, expected to generate more than $4.6 billion in regional economic activity, create more than 23,000 job years and provide more than $1.9 billion in wages

     

    Airport IT Coordinator

     

    Newark, NJ

     

    Full Time

     

    Entry Level

     

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    Munich Airport New Jersey LLC (MANJ) is an US-based subsidiary of the German Airport Operator Munich Airport. MANJ is responsible for the operations, maintenance and concession management at Terminal A (NTA) at Newark Liberty International Airport (EWR).

     

    We are seeking an IT Coordinator at EWR NTA. The successful candidate will be responsible for ensuring the smooth operation, logistics and maintenance of all IT systems and networks within the airport terminal. This role is critical in supporting the airport's operations, enhancing passenger experience, and ensuring all customers and stakeholders are fully supported by the IT Department.

     

    As a company we strive to continue to deliver the 5-star experience we are known for by delivering outstanding services to passengers and our partners. Enhancing traveler’s journeys by providing innovative and curated experiences.

    Airport IT Coordinator Your Future Responsibilities

    + Act as the primary point of contact for all IT-related activities, organizing work, equipment, and logistics within the airport terminal.

    + Responsible for all IT logistics within the terminal including ensuring arriving parts are processed through the loading dock and delivered to proper areas within the terminal.

    + Responsible for warranty action with equipment manufacturers including submitting RMAs, shipping, and receiving replacement equipment.

    + General IT level 1 Support for hardware and software incidents.

    + Perform in-person troubleshooting, diagnosis, and repair of various Airport IT systems and problems for end-users, ensuring minimal disruption to operations.

    + Assist IT department managers with testing and deployment of hardware and software solutions, ensuring compatibility and efficiency.

    + Manage IT assets and conduct inventory verifications to maintain accurate records and ensure availability of necessary equipment.

    + Follow internal processes for handling IT issues, status, and resolutions using the ITSM ticketing system to track status and resolutions.

    + Resolve general customer issues by collaborating with vendors, team members, and stakeholders to provide timely and effective solutions.

    + Seek ways to increase the quality of customer service using critical thinking and first principles to refine inefficient processes.

    + Support the IT department’s management team with other Ad-hoc duties as assigned, demonstrating flexibility and a proactive approach.

    Your Education & Training

    + Bachelor’s degree or professional training/certifications (Microsoft, CompTIA A+, other) or equivalent work experience.

    + Knowledge of organizational effectiveness and operations management

    + Experience working in EWR, with any specialized airport IT systems or general airport environment is a plus.

    Your Skills & Experience

    + People Person: Excellent interpersonal skills, Customer service oriented, able to establish relationships with various stakeholders throughout the terminal to coordinate work effectively.

    + Knowledge of PC and general IT operations and technology.

    + Very good knowledge and practical experience of the MS Office products (MS Word, MS Excel, MS, PowerPoint, MS Visio, and MS Project)

    + Very good knowledge in English (spoken and written)

    + Ability to act with integrity, professionalism, and confidentiality.

    + Demonstrate a proactive approach to problem- solving.

    + Has a positive and energetic attitude with a hands-on mentality.

    + Ability to work without direct supervision, taking responsibility and ownership of assigned tasks.

    + Ability to work in a team-driven environment

    Good reasons why you should become part of the airport family

    + Be part of a team who believes in a positive, healthy work climate.

    + Work in a SkyTrax certified 5 Star Airport Terminal.

    + Attractive benefit package; Health, Vision, Dental, 401(k) Matching, LTD/STD, PTO.

     

    Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.