• Customer Care Specialist - Freight Forwarding…

    Adecco US, Inc. (Media, PA)


    Customer Care Specialist – Freight Forwarding (Sea Logistics)

    **Location:** Media, PA

    **Schedule:** Monday–Friday, 8:00 AM – 5:00 PM

    **Pay Rate:** $25.00 per hour

    **Job Type:** Temp-to-Hire

     

    Adecco is seeking a dedicated **Customer Care Specialist** with strong experience in freight forwarding and sea logistics to support one of our global logistics clients. This is a customer-facing role within a freight forwarding environment— **not a general customer service or call center position** .

     

    Only candidates with recent experience in freight forwarding or logistics (especially ocean freight) will be considered.

    Key Responsibilities:

    + Serve as a primary point of contact for Sea Logistics customers, handling inquiries, updates, and issue resolution.

    + Enter and manage customer orders and documentation accurately within internal systems.

    + Monitor shipment progress and provide proactive updates regarding delays or exceptions.

    + Collaborate with operations teams to ensure smooth end-to-end logistics execution.

    + Resolve customer concerns professionally and in a timely manner.

    + Maintain updated customer profiles and preferences in logistics systems.

    + Assist in onboarding new clients and customizing services to meet their logistics needs.

    + Generate and improve internal reports related to customer performance.

    + Participate in continuous improvement initiatives and team projects.

    Qualifications:

    + 2–3+ years of experience in international freight forwarding, ideally in ocean freight (Sea Logistics).

    + Knowledge of shipping documentation such as HBL, MBL, and Incoterms.

    + Strong communication, organizational, and multitasking skills.

    + Ability to thrive in a fast-paced, deadline-driven environment.

    + Customer-focused and solution-oriented mindset with a collaborative approach.

    + Experience with logistics platforms (e.g., CargoWise, SAP TM, or similar) is a plus.

     

    If you're experienced in freight forwarding and passionate about providing top-tier service in the logistics space, we encourage you to apply today.

     

    **Pay Details:** $25.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance