• Patient Services Rep

    Dignity Health (Phoenix, AZ)


    Responsibilities

    The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to:

     

    + Collecting and updating demographics and insurance information

    + Verification of health plan eligibility

    + Taking complete and accurate messages

    + Scheduling mutually acceptable appointment times utilizing an electronic appointmentmanagement system, electronic health record, and contact center system

    + Assist with referrals and authorizations

    Qualifications

    Minimum:

    + High School Diploma or GED

    + Experience with computer systems, including web based applications

    Preferred:

    + One (1) year of higher education, come college

    + Experience in a patient-focused healthcare environment

    + One (1) year experience in high volume multichannel contact center

     

    Overview

     

    Hello humankindness (https://hellohumankindness.org/)

     

    Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

     

    If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.

     

    _For the health of our community. We are proud to announce that we are a tobacco-free campus._

    Pay Range

    $18.00 - $19.94 /hour

     

    We are an equal opportunity/affirmative action employer.