• Noc Technician

    TEKsystems (Kansas City, MO)


    Description

    Client is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

     

    Join an amazing team of telecommunication professionals! Client is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team.

     

    - Shift: Day Shift - M-F - 8am-5pm

    POSITION PURPOSE:

    The purpose of the NOC Technician is to provide customer support for Client Fiber customers. Position directly monitors network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.

    PRIMARY RESPONSIBLILITES:

    • Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required

    • Trouble ticket management and documentation

    • Troubleshooting DWDM, MPLS, and SONET network equipment

    • Read and interpret CLR/DLRs

    • Perform remote resolution of faults through various Network Management Systems (NMS)

    • Monitor network performance after maintenance and network/DC changes

    • Work closely with Operations and Engineering to ensure quick circuit activation

    • Provide network assistance to Data Center technicians.

    • Correspond with customers with ticket updates and technical support

    • Interpret and implement MOPs for Network changes and upgrades

    SKILLS AND ABILITIES:

    • Familiarity with trouble ticking systems

    • Strong customer service skills

    • Knowledge of LAN/WAN technologies.

    • DWDM and/or MPLS fundamentals.

    • Must be able to work a flexible schedule in a 24x7 environment

    • Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.

    • Multi-task and maintain composure in a demanding work environment.

    • Nokia, ADVA, Ekinops and MRV experience, preferred

    • Familiarity with trouble ticking systems, preferred

    • Knowledge of Fiber optic fundamentals, preferred

    • Experience performing circuit testing procedures and test equipment, preferred

    • Nokia, ADVA, Ekinops and MRV experience.

     

    Skills

     

    noc, network operations, lan wan, fiber optic cabling, cisco routers switches, nokia, mpls, dwdm, sonet, Ccna, Network monitoring, Tcp/ip, Network troubleshooting

     

    Top Skills Details

     

    noc,network operations,lan wan,fiber optic cabling,cisco routers switches,nokia,mpls,dwdm,sonet

     

    Additional Skills & Qualifications

    EDUCATION AND EXPERIENCE:

    • High school diploma or equivalent

    • Minimum 1 year in telecommunications or equivalent technical training

    • Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

    Soft Skills:

    Go Getter

     

    Ability to learn quickly

     

    Great soft skills - Customer facing

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $20.00 - $25.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Kansas City,MO.

     

    Application Deadline

     

    This position is anticipated to close on Jun 25, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.