• Customer Service Representative

    TEKsystems (Portage, MI)


    **** MUST RESIDE IN PORTAGE,MI OR SURROUNDING AREA (W2 ONLY) ***********************************

    FULLY ON SITE (5 DAYS A WEEK, NO EXCEPTIONS) DURING TRAINING, HYBRID AFTER TRAINING

    The ideal candidate will be a proactive and customer-focused Sales Order Support Specialist. The candidate will be responsible for playing a critical part in supporting a designated sales region by ensuring the accurate and timely processing of customer orders.

    Key Responsibilities:

    Customer & Sales Support

     

    + Ensure total satisfaction for customers and sales representatives in all aspects of order management.

    + Provide prompt, high-quality service for order entry, conversions, date matching, expedites, temporary requests, warranty replacements, sample orders, and general troubleshooting.

    + Respond quickly and effectively to sales rep inquiries and requests, ensuring resolution in line with company standards.

    + Perform administrative duties, generate reports, and support special projects related to capital sales.

    + Meet all training, documentation, and productivity tracking requirements.

     

    Order Management & Accuracy

     

    + Follow standardized order entry processes to ensure 100% accuracy across all submission channels (phone, electronic, fax).

    + Manage and communicate changes to scheduled delivery dates for capital equipment.

    + Maintain accurate records in compliance with company and regulatory standards.

     

    Communication

     

    + Serve as a liaison between sales reps, regional managers, and internal departments (IBP, Scheduling, AR, Service Parts, Marketing).

    + Relay all relevant customer and sales force communications to internal teams.

     

    Backup Support & Problem Solving

     

    + Build strong relationships and foster teamwork across departments.

    + Provide backup support to the Customer Support team as needed.

    + Effectively prioritize tasks and adjust as needed to meet shifting demands.

    + Identify and report productivity issues to support continuous improvement and root cause analysis.

    Qualifications

    + High School Diploma or Equivalent; additional certification or relevant education is a plus.

    + 2+ years of experience in customer service, sale support, order management, or administrative roles.

    + Experience working with ERP systems (SAP preferred) and CRM tools.

    + Proficient in Microsoft Office Suite (Excel, Outlook, Word).

    + Familiarity with order entry systems and standardized data entry processes.

    + Ability to generate and interpret reports to support business operations.

    + Strong written and verbal communication skills.

    + Willingness to provide backup support and adapt to shifting priorities as needed.

     

    Additional Skills & Qualifications

     

    Metrics: You are evaluated on orders being converted within 4 hours

     

    Salesforce: Email to case- Pulling all orders from the system within 24 hours

     

    Case audits: You will pull random orders and communication on orders to ensure they are following the proper procedures and offer improvement tips if needed.

    Experience Level

    Entry Level

    Pay and Benefits

    The pay range for this position is $21.00 - $21.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Portage,MI.

     

    Application Deadline

     

    This position is anticipated to close on Jun 13, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.