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Pega Decisioning Consultant

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

We are seeking a highly skilled and certified Pega Decisioning Consultant to join our Digital Experience Platform team. The ideal candidate will have hands-on experience with Pega Decisioning (v8 or higher), a strong background in BPM and UI, and a proven track record in delivering transformative change within the financial services industry. This role will focus on designing, implementing, and supporting omni-channel decisioning solutions that drive personalized customer engagement.

Key Responsibilities:

+ Monitor and support omni-channel decisioning solutions aligned with business goals.

+ Serve as a Subject Matter Expert (SME) on Pega Decisioning architecture, providing technical guidance and best practices.

+ Design, configure, and test rules, flows, propositions, and Decision Logic in the Pega platform.

+ Collaborate with stakeholders to translate business requirements into scalable decisioning logic.

+ Triage and support business execution in the build-out, validation, and delivery of actions via Operations Manager.

+ Maintain and manage reference data for decisioning logic, including offer compatibility.

+ Draft and execute SQL queries to analyze and debug customer interaction data.

+ Participate in User Acceptance Testing (UAT) and ensure solutions meet or exceed expectations.

+ Evangelize the platform and unlock new capabilities in the Pega-driven Customer Engagement Engine.

+ Contribute to large-scale planning, strategy reviews, and cross-functional collaboration.

+ Create and maintain post-implementation support documentation .

Required Qualifications:

+ Pega Certified Decisioning Consultant.

+ Experience with Pega version 8 or higher, including BPM and UI components.

+ Proven experience in the financial services industry.

+ Strong understanding of emerging technologies and digital transformation.

+ Proficiency in SQL and ability to analyze complex data relationships.

+ Experience with UAT, debugging, and customer data analysis.

+ Advanced skills in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

+ Excellent verbal, written, and interpersonal communication skills.

+ Strong problem-solving, collaboration, and partnering abilities.

+ Ability to work both independently and as part of a collaborative team.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

Disclaimer:-

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Ref. code: 205384

Posted on: Jun 11, 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Atlanta, US

Brand: Capgemini

Professional Community: Software Engineering

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.