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**Job Title:** **Infrastructure** Managed Services Service Delivery Transformation Director

**Location:** Austin, Dallas or Houston TX preferred. Will be required to work a hybrid work model (in office/WFH).

**Travel:** **10-25% including local** travel within Ausin. If not local to Austin, TX 50% travel will be required.

Job Summary:

The Service Delivery Leader is the single point of contact for newly won client infrastructure managed services delivery activities including but not limited to delivery team leadership, client relationship/satisfaction, SLA’s, P&L, and contract management. This service delivery leader will need to transform existing delivery to incorporate latest enterprise architecture, enterprise data management, AI/automation into the delivery and the effect Service Leadership into a multi sourced environment.

Job Description:

+ **Strategic leader** of our Multi-sourcing Services Integration (MSI) services **who owns the strategy and direction for a $500M** ecosystem of providers.

+ Drive ongoing delivery and improvement of the MSI services, including the transformation of our existing delivery to the new future capabilities.

+ **Coordination of all service delivery activities, acts a single point of contact for the client and Capgemini including** SLA Implementation/Performance Reporting

+ Participates in the development of service delivery solutions presented to new and existing clients including **further service/project opportunities to grow business & revenue**

+ Manages issues and changes from the clients’ viewpoint, proactively managing the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction

+ Contract Management and owns the contract change process as part of contract management and maintenance

+ P& L ownership both revenue and cost

What You Bring:

Required:

+ 10 years infrastructure service delivery transformation leadership, preferably in the managed services environment

+ Transformation expertise is areas such as: the implementation of proper enterprise architecture across diverse providers, the implementation of sophisticated AI-driven workflows among the providers, the implementation of an enterprise data management platform and processes.

+ Proactive thinker with a track record of leading proactive service solutions

+ Bring diverse knowledge of core infrastructure technology such as enterprise architecture, cloud, networking, AI, SIAM, ITIL, ITSM drive transformation.

+ P&L management and /or ownership of both revenue and cost including ability to manage client expectations with managing aggressive delivery budget – revenue and profitability

+ Proven track record delivering IT services that comply with client contracts (SLA/OLA’s)

+ US Citizen and/or Green Card holder per ITAR policy

Desired:

+ Bachelor’s degree

+ Expertise in ITIL, ITSM, End User Services

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

*LICV

**Job:** _Infrastructure_

**Organization:** _CIS US_

**Title:** _Delivery Transformation Leader - Infrastructure Managed Services_

**Location:** _TX-Austin_

**Requisition ID:** _079896_

**Other Locations:** _US-TX-Houston, US-TX-Dallas_