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Job Description

Senior IT Support Analyst, Frisco, TX

The Sr. IT Support Analyst position is the single point of contact for all technology and operational issues for the Frisco, TX location with limited supervision and is responsible for the continued smooth operation of this location. Partner with and collaborate with other members of the Technology and Operations team and outside vendors. Tackle and resolve all technology issues that arise on a 24X7 basis. This position requires a technology education and background in hardware and software alike, a can-do attitude with exceptional customer service skills, reliability, flexibility, and ownership are a must.

Position Responsibilities:System Operations

+ Create estimates (as it pertains to operational concerns) for System Design, Development, Testing and / or Implementation.Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.

+ Work collaboratively with team members to support and maintain infrastructure or its associated components.

+ Identify potential operational issues in projects, request fulfillment and individual assignments.

+ Provide system failure analysis and recovery recommendations.

+ Participate in Business continuity planning and testing.

+ Interact directly with customers to negotiate solutions and implementation specifics.

Technical Consulting

+ Perform technical analysis and make recommendation on large and complex initiatives involving a large team or group.

+ Serve as a point of escalation for technical and general troubleshooting for moderate to complex incidents.

+ Participate in and provides consulting and planning guidance on short term and long-term planning to meet ongoing business and operational needs.

Support

+ Second line support for incident management problems and issues related to select applications.

+ Identify and resolve root cause behind reported problems and issues.

+ Provide support in a 24x7 data center and/or 24x7 on-call support.

Qualifications

Position Qualifications:

+ Bachelor's Degree from an accredited university OR High School Diploma or GED and 8 years of Technology experience

+ 4 years of experience identifying technical solutions for business problems, identifying the benefits and risks of the solutions and providing recommendations

+ 4 years of experience leading technology projects with medium to large scale complexity

+ 2 years of experience identifying and resolving technical business problems

+ 2 years of experience leading technology projects with medium to large scale complexity

+ 2 years of experience with computer operating systems, such as MS Windows, MAC OS

+ 1 year of experience with MS Office 365, Outlook, TEAMs, PDF writers, SharePoint file system, Apple OS, Cell Phones, Video Cameras, Headsets, VPN and Video Conference equipment

+ 6 months of experience with ServiceNow ticketing system

+ This position is not eligible for sponsorship. Must have indefinite employment authorization.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer-disability/veteran