"Alerted.org

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Verify the accuracy of memorial orders against the finalized memorial design before they are submitted for printing, Provide outstanding Customer Service to internal and external customers; and adhere to high Quality Control standards.

**Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations.

+ Verify the accuracy of memorial orders against the finalized memorial design before it is submitted for manufacturing.

+ Design basic memorial products according to the customer’s requests.

+ Answer staff questions and solve problems as needed.

+ Meet with families to explain and provide step by step assistance in completing the ordered MEMs product package for complete customer satisfaction.

+ Review MEMs documentation to ensure it is complete and accurate.

+ Design MEMs products according to the customer order.

+ Answer staff questions and solve problems as needed.

+ Ensure that the MEMs product is set up correctly for print, to avoid errors and rework.

+ Review posted charges against the product order to ensure accurate figures.

+ Review submitted photos, documentation and other items for complete customer satisfaction.

+ Provide feedback to the Arrangers on special requests, and approve photographs for product use.

+ Follow up on pending orders, and inform management of pending orders.

+ Must be able to multi-task, set priorities, and organize work.

+ Think critically about work processes, troubleshoot situations, and take remedial action.

+ Adhere to Company policies, procedures, rules, and controls.

+ Adhere to safety rules and regulations, and report unsafe practices to management.

+ Act on customer service issue to provide satisfactory resolution.

+ Understand and achieve annual SMART goals.

+ Participate in cross training and skill development opportunities to improve competency and customer service.

+ Report to work on time and maintain standard attendance.

Experience and Education:

+ One to two years’ experience as support staff in a customer service environment

+ Minimum of an A.A. degree in Graphic Design, or equivalent

Special Skills:

+ Must know how to operate:

+ Photoshop

+ PageMaker/In Design

+ Illustrator

+ Adobe Acrobat

+ MS Office software including web based navigation

+ Flexi Sign Pro, or equivalent

+ Bilingual a plus

+ High accuracy with data entry

Compensation:

$21.00/hr - $24.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits:

Part-time associates working an average 20 hours a week may be eligible for 401(k).

_Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status._

_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._

_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._

Postal Code: 90601

Category (Portal Searching): Marketing and Advertising

Job Location: US-CA - Whittier

Job Profile ID: R00173

Time Type: Part time

Location Name: Rose Hills Company