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Assist in managing the Sales Floor in accordance with Company policy and state and federal regulation and by using skills and experience in sales, marketing, business management, customer service, leadership, human resources development, and professional development to provide excellent service to the customer, counselor or manager/director.

JOB RESPONSIBILITIES

Must be able to perform the essential functions of the job with or without reasonable accommodations.

+ Manage the Park Duty Area from beginning of the shift to the end of the shift (8:00 to 5:00). Assisting newly qualified counselors with their questions and their training while on Park Duty.

+ Review park duty calls daily and provide timely feedback to managers/counselors. Continually seek out, observe, and listen to the Sales Counselors on duty in the park duty area. Implementing practices to best assist them in succeeding in prospecting, presenting, and selling. Listen to their calls and coach and assist them in obtaining answers to customer inquiries.

+ Work with the Training Manager to implement and train a Recertification Program for the counselors based on the phone calls you have listened to from the Park Duty area.

+ Assist counselors on the sales floor/park duty area by answering questions, providing direction and demonstrating leadership in the absence of their directors/managers.

+ Beacon troubleshooting and support for sales counselors.

+ Salesforce support to sales counselors by troubleshooting, answering question and assigning leads.

+ Maintain Contract Control log in accordance with company policy and procedures.

+ Manage Property Reservations and follow up to ensure all counselors are following department policy regarding reservations.

+ Assist Business Office with writing rewrite contracts for downgrades or contracts that are changing finance terms. Meet with families as needed.

+ Direct Supervisor to Administrative Assistants assigned to work on the Sales Floor. Property Reservation Desk as well as Contract Control Log process and other duties as assigned.

+ Meet with Families as necessary to resolve customer service issues in an empathetic and timely manner.

+ Serve as back up to the Property Reservation Desk providing coverage during the week as well as the weekend as applicable.

+ Serve as Back up for the Training Manager when needed.

+ Act as liaison and person most knowledgeable for new company systems and department program implementations, such as HMIS, Sales Force, etc.

+ Ensure support of the Company core values and guidelines, and encourage the Sales Team to follow the example.

+ Assist in developing sales rally information and presentations, sales department trainings, and other trainings as needed.

+ Assist in implementing new sales incentive programs. Including assisting with call nights, sales rallies, etc.

+ Assist in planning and executing of various company sales events as needed.

+ Build team morale and respect for the Company, for management, and for fellow associates.

+ Deal diplomatically with interruptions, changing priorities, high volume of work (with accuracy), and deadlines.

+ Must be able to multi-task, set priorities, and organize work.

+ Adhere to Company policies, procedures, rules, and controls.

+ Adhere to safety rules and regulations, and report unsafe practices to management. Keep Sales Floor clean and clear of safety hazards.

+ Act on customer complaints to provide satisfactory resolution.

+ Understand and achieve annual SMART goals.

+ Participate in training and skill development opportunities to improve competency and customer service.

+ Report to work on time and maintain standard attendance.

+ Other duties as assigned.

Key Competencies

As an Individual Contributor, incumbent is expected to meet the Key Competency requirements of Open Communication, Building Relationships, Personal Leadership, Commitment to Quality, Business Focus,

and Customer Focus. Meeting the behavior standards in each Competency links directly to the annual Performance Review.

Experience and Education

1-3 Years supervisory experience.

Special Skills

Warmth, compassion, empathy

Diplomacy under pressure

Good sales and closing techniques

High level of written and verbal communication skill

Cultural sensitivity to the diverse community that Rose Hills serves

Valid CA Driver’s License

Safely drive personal vehicle

PC skill with MSWord, Excel, and Outlook

HMIS/SalesForce familiarity

Must be self starter and detail oriented.

Problem solving and conflict resolution

Working Environment

Work in a fast-paced, multi-tasking sales environment with counselors and management; each day can be unpredictable, so flexibility is required; travel to the prospective customer’s home to discuss their funeral service needs. Incumbent must be able to provide the level of professional service and appearance that families expect. May occasionally work alone. Must exhibit flexibility, dependability, and teamwork to coworkers.

Physical Requirements

Work in a sales environment in offices or homes; work seated for prolonged periods of time; potential eyestrain from viewing of computer monitor.

Equipment / Machines Operated

PC and printer, HMIS, SalesForce

Copier, fax machine

Telephone

Personal vehicle

Compensation:

$26.00/hr – $32.00/hr

Exact compensation may vary based on skills, experience, and location.

_Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status._

_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: _Supervising/management_ _role that requires working with and leading associates_ . Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Category (Portal Searching): Sales

Job Location: US-CA - Whittier

Job Profile ID: R00308

Time Type: Full time

Location Name: Rose Hills Company