"Alerted.org

The Retail Sales Manager is responsible for leading a team of professional in-home sales consultants whose objective is to grow market share by gaining the homeowner’s trust and closing the sale.  Achieve team sales goals by coaching, motivating and developing team members’ consultative selling techniques. Attention to detail, monitoring performance and understanding selling trends are all necessary to develop an effective sales team. Responsibilities

+ Achieving team sales and customer satisfaction goals and objectives.

+ Growing market share by coaching sales consultants on overcoming objections and reinforcing closing techniques during all customer interactions.

+ Achieving team profitability goals through building value, managing selling price and controlling error-rates.

+ Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.

+ Partnering with sales consultants to represent Pella to prospective homeowners, professional group invitations and home shows to discuss and/or present Pella products.

+ Assigning opportunities by matching sales consultant’s skill level to perceived project difficulty and sale potential.

+ Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.

+ Promoting independent decision making while striving for first-time resolution on all customer issues.  Responding to escalated customer concerns with sales consultant’s involvement.

+ Collaborating with Service /O perations teams to ensure complete and successful installations.

+ Managing, developing and coaching assigned Showroom/Inside Sales team members to ensure consistent presentation of Pella products and exceptional customer service.

+ Interacting with Accounts Receivable department to address any potential billing/payment issues with customers.

+ Assisting with developing marketing tactics and events.

+ Assisting in the development of annual budgets and monthly forecasts.

+ Developing presentation to communicate performance to a variety of Pella audiences.

+ Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.

+ Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions.

Minimum Qualifications

+ Bachelor’s degree or equivalent experience

+ Experience leading a professional sales team

+ Possesses strong problem-solving skills and work ethic

+ Exercises independent decision making; working well without close supervision

+ Very strong attention to detail

+ Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

+ Ability to coach sales consultant to deliver consistent, effective results

Preferred Qualifications

+ Experience in the Building Products or Construction Industry preferred

+ Comfortable selling a wide range of product values, including large dollar projects

+ Experience with administering compensation programs for commissioned sales staff

Powered by JazzHR