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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

4901 Lac De Ville Blvd, Rochester, New York, United States of America, 14618

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500167 SMH Neurology Clinical Overhea

Work Shift:

UR - Day (United States of America)

Range:

UR URG 106 H

Compensation Range:

$21.36 - $29.90

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

The Department Coordinator plays a critical role in ensuring the smooth daily operations of the neurology practice. This position provides direct support to the Senior Practice Manager and oversees front-end operations including patient scheduling, communication, and coordination between clinical and administrative teams. The coordinator ensures efficient workflow, excellent patient service, and compliance with departmental policies.

ESSENTIAL FUNCTIONS

+ Supports Senior Practice Manager, OAR and OAR Leads assisting in overseeing all front-end operations, including but not limited to, check-in, check out, inbasket work and all front-end patient related tasks.

+ Supports Senior Practice Manager by assisting with administrative duties such as scheduling meetings, preparing reports, managing departmental communications, and coordinating staff activities.

+ Supports Senior Practice Manager on adherence to URMC Ambulatory policies, coaching staff on changes in departmental policies, compliance regulations, and best practices, and communicates these updates in a timely fashion.

+ Collaborates with the Senior Practice Manager to develop training materials, manuals, and workflow guides tailored to the neurology practice.

+ Also provides ongoing training and daily support to front-end staff related to all front-end tasks.

+ Monitors patient satisfaction and operational efficiency, identifying areas for improvement and implementing solutions in collaboration with the Senior Practice Manager.

+ Serves as a point person for Building D to coordinate and schedule regular maintenance and repairs to ensure the facility is safe, clean, and operational.

Other job duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ Associate's degree REQUIRED

+ 3 years of progressively responsible experience in administrative support REQUIRED

+ or equivalent combination of education and experience REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES

+ Proficiency with Microsoft Suite, FileMaker Pro, virtual collaboration tools (Zoom, Box), Adobe, etc. REQUIREDOffice procedures, database entry principles, customer service and public relations principles, principles of math, mailing and distribution methods, training principles, leadership principles, intermediate to advanced budget administration principles, inventory and supply maintenance principles, event planning REQUIRED

+ Ability to effectively communicate and interact, both verbally and in writing, with all people REQUIRED

+ Intermediate knowledge of hardware and software functionality preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current** **Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.