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Details

**Open Date** 06/12/2025

**Requisition Number** PRN42181B

**Job Title** Manager, Student Services

**Working Title** Case Manager for Student Support

**Job Grade** E

**FLSA Code** Administrative

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

**VP Area** President

**Department** 02337 - Student Support

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $57,000 - $61,000

**Close Date** 09/12/2025

**Priority Review Date (Note - Posting may close at any time)** 07/11/2025

Job Summary

The Division of Student Affairs at the University of Utah provides an array of services

and programs to help students benefit fully from their educational programs and to help

the University carry out its mission of research, teaching and service. Within the Division

of Student Affairs, the Office of the Dean of Students is committed to promoting a caring

and safe community that increases our students’ abilities to learn and make healthy

choices. We promote inclusiveness, strive to support the success and growth of all

students, and enrich the holistic student experience. We prepare students to reflect on

their behavior, to think critically, practice skills, and clarify values-all of which they can

use throughout their lifetime.

The University of Utah seeks a highly organized and motivated professional to work as a

Case Manager for Student Support within the Office of the Dean of Students. The Case

Manager for Student Support reports directly to the Associate Director for Student

Support.

Within the Office of the Dean of Students ( ODOS ), the Student Support team focuses on

the wellbeing and safety of individuals within campus community by taking reports,

gathering information, and communicating with students, staff, and faculty. The Student

Support team contributes to overall student persistence through intervention, coaching,

support, and referrals to appropriate on and off-campus resources. Throughout this

process, students are provided with wrap-around services and case management that

supports their academic and personal efforts.

Specifically, the Case Manager for Student Support assists students who may be in

distress or managing extenuating circumstances. Additionally, the Case Manager for

Student Support may utilize, skill building, behavioral coaching, conflict resolution, as

well as provide guidance on various University processes and policies. Working in

collaboration with the University Behavioral Intervention Team ( BIT ), the Case Manager

for Student Support will also directly and proactively engage with students of concern for

needed support and intervention.

Responsibilities

Responsibilities:

+ Provide a continuum of case management for Student Support cases including: assessment, planning, collaboration, implementation, monitoring, follow-up, andevaluating multi-faceted, potentially high-risk, and complex situations.

+ Respond to communications from concerned campus and community membersregarding new and existing reports.

+ Gather and report relevant information on cases by conducting interviews,searching electronic databases, and searching social media sites.

+ Meet with students and otherwise engage with them through various means toevaluate issues of concern and to provide information, guidance, and support asappropriate to the situation.

+ Utilize NaBITA’s risk rubric to identify concerning behavior and implementappropriate interventions

+ Document actions taken for current cases.

+ Track trends or changes in student behavior and assess for ongoinginterventions.

+ Assist students with social service needs including referral to campus andcommunity resources.

+ Effectively collaborate and coordinate with other University personnel, healthcareproviders, public safety officers, government agencies, and family members whenresponding to students in distress.

+ Understand, apply, and communicate applicable University policies (e.g.,withdrawals,leaves of absence, student rights, etc.) with students and other stakeholders.

Outreach/Education:

+ Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trendsand best practices in behavioral intervention.

+ Facilitate trainings and presentations on topics that include, but are not limited toidentifying concerning behaviors, reporting, and appropriate intervention withdistressed students.

+ Presentations are often co-presented with a campus partner (e.g., CounselingCenter, Campus Police, Student Accountability, etc.).

Record Keeping and Documentation:

+ Create, update, and maintain accurate and timely case notes.

+ Utilize Symplicity’s Advocate software to document incoming and outgoingcommunications including behavioral reports, requests for campus resources,meeting notes, document collection, and action logs.

+ As needed, participate in the Behavioral Intervention Team ( BIT ) and assignedaction items from BIT .

+ Contribute to relevant sections of the annual reports, and present requested data(e.g., trends, gaps in service, etc.) to University stakeholders.

+ Ensure that information management procedures comply with federal and staterequirements and University policies ( FERPA , Clery, etc.)

This job description is not designed to contain or be interpreted as a comprehensive

inventory of all duties, responsibilities and qualifications required of employees assigned

to the job.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Department Specific Qualifications:

+ Bachelor’s degree required, with preference for master’s degree or professional experience equating to a graduate degree in one of the following areas: studentdevelopment, higher education administration, public administration, socialsciences, human resources, or related discipline

+ Four to six years of related work experience Strong written and oralcommunication skills conflict resolution skills

+ Ability to work with other professionals who represent a variety of disciplinesincluding but not limited to: law enforcement, faculty, staff, and communitypartners

+ Ability to prioritize and work autonomously in a high-traffic environment

+ Ability to speak in front of audiences of varying compositions and sizesExperience working with sensitive and confidential information

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.