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Referral Specialist – AdventHealth Hospice

All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

**Schedule:** Full Time - Every Weekend Schedule

**Shift** : Day Shift Every Weekend plus 2 Variable Days, 4 - 10 hour shifts. 8:30am-7pm.

The role you’ll contribute:

The Referral Specialist is responsible for responding to each telephone call regarding a patient referral for hospice services to Hospice of the Comforter by acquiring the demographic information, populating the patient records and scheduling the Admissions Nurse or Hospital Liaison Nurse to visit the patient.

The value you’ll bring to the team:

+ Provides telephonic support to patient referral sources to initiate patient admission.

+ Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record and in log.

+ Dispatches an Admissions Nurse or Hospital Liaison Nurse to assess the patient and begin the admission process and development of plan of care. Updates and checks nurse scheduler frequently to ensure that appropriate appointments are being scheduled.

+ Communicates by telephone and electronically information to and from nurse regarding the patient and updates patient records to incorporate new information. Orders special equipment or supplies as requested by the Admissions Nurse or Hospital Liaison Nurse.

+ As needed, requests the RN on duty to obtain the physician’s orders for hospice service referral for patient’s that do not have a physician order and documents

The expertise and experience you’ll need to succeed** **:

Minimum qualifications:

+ High School Diploma or GED.

+ 3 years administrative or clerical experience. Healthcare experience, call center experience or related

Preferred qualifications:

+ Associate

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Patient Financial Services

**Organization:** AdventHealth Home Health and Hospice

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25018261

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.