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IT Services Manager

Medical Associates

1 Positions

ID: oRHfwfw3

Posted On 06/10/2025

Job Overview

Description

Medical Associates is hiring an **IT Services Manager** , based onsite at the West Campus in Dubuque, Iowa.

Where You Will Be Working:

Medical Associates Clinic is a physician owned multi-specialty group practice. Our 200+ providers and 900 health care professionals lead the way in providing quality healthcare in Northeast Iowa, Southwest Wisconsin and Northwest Illinois.

What You Will Be Doing:

As the IT Manager, you will ensure high quality customer service is a top priority of this department. Develop and implement processes to ensure customer needs are understood and issues are resolved in a timely fashion. Provide leadership for the areas of Help Desk, Clinical Applications Support, and IT Systems Training functions within IT. Works closely with other IT leaders to achieve overall department objectives.

Skills You Bring:

+ Knowledge of Cerner EMR in clinic setting

+ Strong leadership skills

+ Positive, energetic personality with ability to make quick, tough decisions

+ Strong communication skills

+ Organization skills, multitasking, and follow-through

Essential Functions & Responsibilities:

+ Manage assigned vendor relationships and ensure required actions are proceeding according to established timelines.

+ Lead day-to-day end user support for a variety of applications, interfaces, and other customer support needs: including identification of problems and issues, and leading corrective action processes.

+ Facilitate and coordinate team member interaction with physicians and other business partners to resolve conflicts and complaints. Proactively resolve issues and effectively communicate progress and outcomes.

+ Collaborate with internal customers to identify top organizational IT priorities and partner with internal IT organization to deliver on items in a customer service fashion.

+ Manage the selection, training, development, cross-training, performance evaluation, and performance issues for direct reports and departmental staff. Prepare schedule and assign work to assure adequate staffing levels to deliver a high level of service. Empower the staff to assure a high level of service delivery.

+ Apply project management skills to effectively lead a variety of IT Projects. Develop effective and efficient processes within the IT Services team to maximize team effectiveness.

+ Participate in professional development activities and maintain current knowledge applications, products and hardware supported by team.

+ Complete all other assigned projects and duties

Expectations:

1. **Strategic Planning and Goal Setting** : Proactively manage projects and long-term goals, establish timelines and action owners, ensure commitments are met.

2. **Decision Making and Resource Management** : Gather information, evaluate impacts and risks, make timely decisions, manage resources responsibly.

3. **Leadership and Team Building** : Set an example, model respectful and cooperative relationships, ensure team understanding and collaboration, motivate employees, address morale issues.

4. **Communication and Relationship Building** : Communicate openly and effectively, build commitment and loyalty, manage difficult issues with empathy and clarity, promote a non-threatening environment for expressing opinions. Interact professionally, build rapport, treat everyone with respect.

5. **Innovation and Change Management** : Implement new ideas and technologies, support change, remove obstacles, ensure resources are available.

6. **Performance Management and Development** : Set performance and behavioral standards, promote personal accountability, encourage skill development and goal attainment, provide feedback and evaluations, support employee development and succession planning. Remain current with skills and industry knowledge and seek feedback for continual personal development.

7. **Customer Focus and Commitment to Excellence** : Anticipate internal and external customer needs, respond proactively and ensure satisfaction. Demonstrate commitment to excellence, deliver quality work.

8. **Policy Compliance and Ethical Behavior** : Comply with Medical Associates policies and behave in an ethical manner at all times.

Knowledge & Skills:

**_Experience:_** Five years to ten years of similar or related experience.

**_Education:_** Equivalent to a college degree.

**_Interpersonal Skills_** _:_ Strong interpersonal relationship skills with ability to build solid rapport and workplace relationships with staff, physicians, and all support personnel.

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others inside and/or outside the organization, and/is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important (vendor reps, labs, offices, hospital, etc.) and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

**Other Skills:** Effective organizational, oral and written communication skills, problem solving, program development, computer skills, strong leadership, and team building skills.

Physical Aspects:

Reaching - Extending hand(s) and arm(s) in any direction.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles

Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

Vision - 20 / 40 or better in the best eye with or without correction.

Vision - 20 / 40 or better in the best eye with or without correction.

Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Medical Associates Clinic & Health Plans is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, marital status, parental status, disability, veteran status, or other distinguishing characteristics of diversity and inclusion, or any other protected status.

Please view Equal Employment Opportunity Posters provided by OFCCP https://www.eeoc.gov/poster

Primary Contact

9878

Careers at Medical Associates

,

563-584-4225

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Health Care

Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1148

Job REQ #

oRHfwfw3

\# Positions

1

Start Date

20250610

End Date

20250624

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Medical Associates

About the Company

_Our mission is to provide superior healthcare and an excellent patient experience._

Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.

In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.

Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 4155 Pennsylvania Ave in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.