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The Shared Living Manager is responsible for the oversight and support of individuals and their caregivers in Cape Abilities’ Shared Living Program. This position ensures that services are delivered in compliance with regulatory standards, promotes the well-being and independence of individuals, and fosters strong, stable relationships between individuals and caregivers.

ESSENTIAL JOB FUNCTIONS*

• Core Responsibilities:

• Deliver proactive and time-sensitive management services in accordance with established departmental protocols and stringent regulatory standards.

• Conducts thorough assessments of potential program participants and caregivers to inform service planning and placement suitability.

• Facilitate caregiver training, complete annual home inspections, and develop individualized safety and risk plans.

• Develop, implement, and monitor Individual Service Plans (ISPs) for DDS-funded individuals in accordance with state guidelines.

• Secure and maintain entitlements such as MassHealth, Social Security benefits, and SNAP benefits.

• Maintain accurate, timely, and compliant documentation in the agency’s and state’s electronic health record system.

• Collaborate with interdisciplinary teams, including nurses, to support effective and stable Shared Living placements.

• Provide individualized and group case management support, including crisis response, conflict resolution, and transition planning.

• Participate in professional development activities to maintain current knowledge of field trends and regulations.

• Provide on-call support, including response to emergency placements, medical emergencies, psychiatric incidents, and caregiver crises.

• Coordinate services with healthcare providers and external professionals to ensure holistic care delivery.

• Fulfill mandated reporter responsibilities by identifying and reporting suspected abuse or neglect to the DPPC.

• Monitor and report compliance related to service documentation, financial oversight, and audit readiness.

• Complete home visit notes, financial records, and other requires reports within established timelines and standards.

• Assist with urgent placements, medical appointments, and short-term respite as needed.

OTHER DUTIES AND RESPONSIBILITIES

Perform additional duties as assigned to support the success of the Shared Living Program and broader agency goals.

COMPETENCIES

• Quality Focus: Committed to delivering high-quality services and continuous improvement.

• Adaptability: Embraces change and responds effectively to evolving needs and circumstances.

• Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.

• Integrity & Trust: Demonstrates honesty, reliability, and transparency in all interactions.

• Judgment & Problem Solving: Analyzes information effectively and exercises sound decision-making.

• Communication: Communicates clearly and respectfully in both written and verbal formats; actively listens and provides thoughtful responses.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• Valid driver’s license in the state of Massachusetts is required.

• Three years of experience in the human services field preferred.

• Successful completion of all state and agency-mandated training courses is required upon hire.

SUPERVISORY RESPONSIBILITY

• Supervision and oversight of caregivers.

WORKING CONDITIONS/PHYSICAL DEMANDS

• Frequent walking, sitting, and computer use.

• Ability to travel by car throughout the service area; reliable transportation is required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.