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Senior Receptionist & Switchboard Operations (MS Onsite)

Additional Pay Details:

Compensation range is $22.00 - $24.00 per hour

Position Profile

Serve in a senior-level capacity to uphold a professional image of the company by delivering prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. Responsibilities include message handling, light administrative support, and maintaining a welcoming front office environment.

Key Responsibilities

+ Greet visitors, manage sign-in, issue visitor badges, and assign wireless network access as needed

+ Activate temporary access badges for employees with lost, forgotten, or malfunctioning badges

+ Answer and route global calls, including confidential ones, using the company-wide switchboard

+ Prioritize calls and escalate customer service issues appropriately

+ Maintain and update company phone and speed dial lists

+ Train and guide backup receptionists on policies and procedures

+ Notify employees of inbound deliveries or redirect to the Mail Room as appropriate

+ Provide light administrative support (e.g., issuing access cards, scheduling meeting rooms, preparing labels/manuals)

+ Proactively seek additional tasks during downtime

+ Track and follow up on loaned access cards; notify Security if not returned

+ Build professional relationships with customers and internal teams

+ Keep the reception area clean and organized, including reading materials

+ Perform other duties as assigned by the Site Manager

Qualifications

+ High school diploma required

+ Experience in a headquarters environment preferred

+ 8+ years of receptionist experience in a busy switchboard setting preferred

+ Typing speed of 40 WPM

+ Flexibility to work between 7:00 AM and 6:00 PM (8-hour shifts)

Knowledge, Skills, and Abilities

+ Excellent verbal and written communication skills

+ Strong customer service and interpersonal skills

+ Proficient in PC use and basic clerical tasks

+ Ability to manage high call volumes

+ Strong organizational and judgment skills

Working Conditions and Physical Demands

+ Office environment with standard lighting, ventilation, and noise levels

+ Requires comprehension and application of complex information

+ Mostly sedentary work with occasional walking, standing, bending, and light lifting (under 10 lbs)

+ Regular use of keyboard and other office tools requiring moderate dexterity

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.