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Job Description

This Implementation manager will be responsible for the start to finish process of onboarding new Insurance clients into the existing ecosystem. There tools, processes and procedures are already in place for this person to be successful. The ideal candidate will work with great diligence, attention to detail, manage the project from start to finish, be comfortable being client facing, as well as being a point person for many internal teams all working towards the same end goal.

Assurance of Pharmacy Benefits Management Compliance with Reference Guide

Track client specific project plans and deliverables for timeliness

Provide timely and accurate updates to Log and Milestone Report along with distribution to all team members, including client, and internal business partners

Respond and acknowledgement of all emails provided within 24-hours of receipt (business day)

Return all client calls within 24-hours of receipt (business day)

Draft and distribute meeting agenda/minutes within 24-hours of each call/meeting

Work with Implementations Leadership to secure client sign off on all requirements/define critical milestones/timelines

Direct issue escalations to appropriate functional area leader and include Account team members

Internal pre-kickoff meeting with account team (SAE, AM, and CA) should occur within 1 week of assignment, considering timing. External pre-kickoff meetings are not required

Host minimum of 3 meetings per client each week:

- Internal

- Account Team (SAE, AM, and CA)

- Client (inclusive of above and any key stakeholder)

IM MUST ensure External Transition Meeting is added as an agenda topic for last on-going client meeting

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

5+ years in a Project Manager/Implementation manager role

Insurance/Pharmacy/Healthcare background knowledge of terms like eligibility, pharmacy benefits, co-pay, deductions, etc

MS Project

sharepoint

Excel

Great soft skills Customer facing, can be the point person for various internal teams. professional, organized, high sense or urgency, problem solver! Previous CVS experience (if rehireable) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].