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IT Analyst (ADSA)

Salary

$72,342.40 - $112,236.80 Annually

Location

Tacoma, WA

Job Type

Classified

Remote Employment

Flexible/Hybrid

Job Number

0150-25

Department

Information Technology

Division

Information Technology

Opening Date

06/12/2025

Closing Date

7/7/2025 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Position Description

The City of Tacoma Information Technology department is hiring a highly motivated and detail-oriented individual to join our dynamic team as an IT Analyst (Application Development Systems Analyst, ADSA). This position will participate in the growth, enhancement, and maintenance of the City’s Accela Civic Platform enterprise-wide software application used for permitting and inspections. Success in this position requires the ability to work in a team setting, multi-task, and deploy excellent communication skills when working with both business process owners and team members.

The classification of IT Analyst is classified and represented by WSCCCE Local 120. If you're looking for a dynamic role where your skills and dedication can contribute to meaningful work, we encourage you to explore this opportunity and join a team that values excellence and community impact!

Responsibilities:

+ Analyzing technical and business requirements as compared to the Accela system capabilities

+ Build and maintain configurations in the Accela Civic Platform and other associated 3rd party software

+ Participate in research and suggest alternatives to improve performance, increase productivity and efficiency, and preserve system integrity

+ Develop and maintain documentation and technical blueprints which provide the basis for development

+ Design and implement custom queries to extract Accela data into reports primarily using Crystal Reports

+ Participate in some custom application development using APIs

+ Provide technical support to end users

Qualifications

An equivalent combination to:

+ Bachelor's degree in computer science or related field

OR

+ Associate's degree in computer science and at least two years of directly related information technology work experience

LICENSES, CERTIFICATES AND OTHER REQUIREMENTS

Some positions may require a valid Washington State Driver's License at time of appointment with maintenance thereafter.

Some positions may require incumbents to successfully pass a Criminal Justice Information Services (CJIS) background check

Positions assigned to the Tacoma Police Department may require additional background checks which may include fingerprinting and/or a polygraph test.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tacoma we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Knowledge & Skills

Desired Skills :

+ Proficient with JavaScript

+ Experience with APIs and SQL

+ Experience with Accela Civic Platform

Additional Skills:

+ Understand concepts of information technology including computers, peripherals, operating systems, and applications

+ Excellent communication skills

+ Ability to follow, explore, and evaluate technical directions

+ Understand and follow oral and written directions

+ Meet project schedules and timelines

+ Troubleshooting and problem-solving skills

+ Maintain technical fluency through journals and periodicals

+ Skill in maintaining appropriate technical documentation

+ Skill in conveying technical information to non-technical users

+ Interpersonal skills using tact, patience and courtesy

+ Establish and maintain effective working relationships with others

+ Skill in providing user support

Selection Process & Supplemental Information

This recruitment is being managed by Kim Susee, if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn (https://www.linkedin.com/in/kimberly-susee-359ab5119/) !

City of Tacoma Commitment to Diversity, Equity, and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

The Community

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!

ICMA City of YOUR Destiny video link: https://www.youtube.com/watch?v=2n5MWl8KFvI

Application Process:

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

01

This Supplemental Questionnaire is part of the application process; accordingly, it should be completed carefully. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.

+ Yes

+ No

02

Applicants must be authorized to work in the United States for any employer. There is no sponsorship available for this position. Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?

+ Yes

+ No

03

Which best describes your highest level of education?

+ High school or GED

+ Some College

+ Associate's degree

+ Bachelor's degree

+ Master's degree

+ PhD or other

+ None of the above

04

Do you have a Bachelor degree in computer science or related field?

+ Yes

+ No

05

Do you have an Associate’s degree in computer science and at least two years of directly related information technology work experience?

+ Yes

+ No

06

This is a competitive selection process. Applicants will be required to respond to written questions outlining their experience, knowledge, skills, and abilities necessary to perform the essential functions of this position. Applicants who meet the minimum qualifications will have their responses to Supplemental Questions #7 to #11 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. These questions will be scored based on the information provided. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. DO NOT respond with ‘see resume’ in lieu of answering these questions; this will result in a failing score. Providing false information will result in disqualification. Accommodations: We are committed to providing reasonable accommodations for applicants with disabilities. If you need assistance or an accommodation during this process, please contact Human Resources at (253) 591-5400. Please respond "Yes" that you understand these instructions.

+ Yes

+ No

07

Do you have experience with JavaScript?

+ Yes

+ No

08

Please describe your experience and background with Accela, modern web development technologies (such as JavaScript, HTML/CSS), custom web applications, SQL and APIs. Do not refer to your resume in lieu of answering this question. If you do not have any experience in these areas, please state “n/a”.

09

Please describe your background and experience in working with end user customer support and training. If you do not have any experience in this area, please state “n/a”.

10

One of the City’s Guiding Principles is Equity. Describe what equity means to you and describe an experience you have working with diverse groups of people.

11

Based on the job description, please list any other skills and/or experience you may have that you feel makes you an ideal candidate for this position.

12

Please tell us how you learned about this job opening.

+ Job Interest Card notification

+ Professional organization

+ Military organization

+ City of Tacoma employee

+ Online job board posting

+ Word of mouth

+ LinkedIn

+ Indeed

+ Facebook

+ Instagram

+ Careers in Government

+ Government Jobs

+ Outreach Event

+ National Diversity Network

+ African American Job Network

+ Asian Job Network

+ Disability Job Network

+ Latino Job Network

+ Retirement Job Network

+ LGBT Job Network

+ Veteran Job Network

+ Other

13

Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.

Required Question

Employer

City of Tacoma

Address

Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764

Phone

253-591-5400

Website

http://www.cityoftacoma.org

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