"Alerted.org

Scheduling & Referral Center

FT/ DAYS/ 80 hours per pay

Summaryof Position

The

Scheduling and Referral Management Associate (SRA) is responsible for facilitating,

scheduling and communicating details of patient appointments, appointment

instructions, insurance pre-authorizations, and reporting according to health

care providers’ orders and under the supervision of the Referral Management Center

supervisor, reporting to the Premier Health Connect Manager.

Natureand Scope

The

position of SRA will review health care provider referral orders and coordinate

with patients and other health provider offices to schedule referred

appointments, determining whether insurance pre-authorization is necessary and

carrying out the pre-authorization process. The SRA will follow up referred

appointments to ensure patients receive timely care. The SRA position includes, but is not limited

to scheduling, phone calls, clerical, organizational, reporting tasks, and

related duties.

**Responsibilities** **(will include some or all the following)** :

1. Review

and process incoming provider referral orders accurately and timely.

2. Maintain

a functional understanding of medical terminology and medical professional specialties.

3. Provide

chart documentation and apply appropriate medical terminology to all patient

interactions.

4. Complete

required insurance pre-authorizations in a timely manner.

5. Provide

patients with appropriate information regarding preparation for referred

appointments and instructions, including maps and/or directions, to the

facility or office.

6. Participate

in a team environment scheduling patient appointments for PPN practices.

7. Learn

templates, “guardrail” rules and telephone system to be able to work

independently within one or two specialties.

8. Handle

telephone inquiries per Premier Health patient experience and behavioral

standards.

9. Review

Epic charts for completion of notes and communication entries.

10. Complete

referral and scheduling functions within prescribed department goals and

expectations.

11. Assist

supervisor in referral data collection and reporting as requested.

12. Provide

patient and office feedback to supervisor.

13. Follow

information security and patient privacy laws and guidelines.

14. Participate

in quality initiatives and implement as required.

15. Responsible

for other duties as assigned.

Qualifications

1. Minimum

High School diploma or equivalent certificate required.

2. Proficient

in basic computer skills. Working knowledge of Epic scheduling is preferred.

3. Sound

knowledge of medical terminology.

4. Minimum

six (6) months’ experience in an ambulatory care environment.

5. Ability

to prioritize and perform multiple tasks in fast-paced environment.

6. Self-motivated

to achieve the highest patient care and patient experience standards.

7. Scheduling

flexibility to accommodate the needs of the department.