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How you'll help us Keep Climbing (overview & key responsibilities)

Delta is on a journey to become a world-class retailer, redefining how we sell and service our products to elevate the customer experience. As part of this journey, the Enterprise Solutions (ES) team is enhancing the way customers modify their flight itineraries - an effort critical to offering seamless, personalized service across every touchpoint.

We’re looking for a Senior Product Manager to lead the modernization of our Reshop capabilities - the system processes customers and RES specialists use to change flights. This role will own the strategy and execution of technology roadmaps that align with Delta’s broader retailing goals and flight offer strategies.

The ideal candidate brings a systems-thinking mindset and thrives in navigating complex, cross-functional environments. They’ll own the full product lifecycle - from vision to delivery - and lead the development of scalable, integrated solutions that power DL’s end-to-end Reshop capabilities.

Responsibilities

+ Serve as Product Owner for Agile development teams.

+ Define and drive the vision for Delta’s Reshop capabilities and maintain a clear, actionable product roadmap.

+ Translate complex business needs into technical requirements and prioritize work based on business value, technical feasibility, and delivery timelines.

+ Partner closely with internal and external stakeholders, including vendors like Google ITA, to ensure smooth execution across systems and channels.

+ Work cross-functionally to align backend capabilities with customer-facing experiences, ensuring consistency across Delta’s digital and agent-assisted channels.

+ Collaborate with related product teams to identify and manage dependencies, drive cohesion, and promote scalable system design.

+ Engage deeply with engineering teams to ensure solutions are technically sound and aligned with business goals.

+ Represent Delta’s interests in internal forums and external industry conversations, including IATA and ATPCO, when relevant.

What you need to succeed (minimum qualifications)

+ Demonstrated ability to manage complex systems and processes.

+ Experience turning business goals into technical deliverables and product roadmaps.

+ Strong communication skills, with the ability to translate between business and technical teams.

+ Comfortable working independently in a fast-paced, cross-functional environment.

+ Highly organized, with attention to detail and the ability to meet deadlines.

+ Proven track record of holding teams accountable in a collaborative, respectful way.

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Bachelor’s degree and at least 3 years of relevant experience.

+ 2+ years of product management experience in a tech-driven environment.

+ Experience working with airline technology systems, especially in fare and offer management.

+ Familiarity with enterprise design systems and scalable backend components.

+ Prior collaboration with airline industry groups such as IATA or ATPCO, or partners like Google ITA.

+ Experience in Agile methodologies, particularly as a Product Manager or Product Owner.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives.

+ 401(k) with generous company contributions up to 9%.

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

+ 10 paid holidays per calendar year.

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

+ Non-birthing parents are eligible for 2-weeks of paid parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here