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The Call Center Trainer is required to design, develop, facilitate and deliver course instruction to call center employees in a professional and effective manner. Proper execution of these responsibilities will improve both individual and organizational performance while building on company goals and expectations.

What You'll Do:

• Conduct needs assessment to identify training needs for new hires and existing employees through

open communication with all levels and departments of the organization

• Partner with management team to keep appropriate personnel appraised on ever changing policies and

procedures to ensure a consistent customer experience

• Produce, modify, & present training materials pertaining to all operations of Good Sam Enterprises

according to business needs

• Conduct new hire classes on a regular basis, including the preparation of all training materials and

facilities associated with each class

• Conduct recurrent training classes, meetings, and seminars during times of policy, procedure, and/or

protocol updates

• Oversee new hires in nesting area following the completion of new hire training classes by answering

questions and correcting inadequacies before they become habits

• Monitor, evaluate, and/or record training activities in order to assess program effectiveness. Return

feedback to training Manager so adjustments can be made in a timely manner, as needed

• Modify teaching style to accommodate the many different learning techniques that may present in new

hires and current employees. (i.e. Role Playing exercises, Simulations, Team Exercises, Group

Discussion, Videos, and/or Lectures)

• Effectively recognize potential growth opportunities in any and all individuals being trained so that the

organization may benefit at all times from the best and the brightest within its ranks, making

recommendations for additional training or promotions for such individuals as appropriate

• Participate in screening prospective applicants, hire and assign positions based on qualifications and

merit

• Lead by setting a strong example in action, integrity, and professionalism

• Assess strengths and weaknesses of individuals and nurture both to create well rounded employees

• Participate in call center operations by taking phone calls or answering e-mails as volume and needs

dictate

• Update call center Knowledge Base with new or updated information on an ongoing basis

• Assist in preparing training facilities for upcoming classes, including lifting computer equipment,

moving desks, and so forth

• Travel to other locations as required, for the purpose of training and other business-related activities

• Other duties as required

What You'll Need to Have for the Role:

• Pleasant, dynamic personality with a positive attitude

• At least 2 years of higher education completed, including college, certifications, or other professional

accredited training

• At least three years of prior training or teaching experience, preferably as a call center trainer or

corporate trainer

• Extra consideration given to prior Sales Trainers

• Proven written and verbal communication skills

• Ability to perform within a flexible work schedule, ranging from 7:00am - 7:00pm

• Possess strong interpersonal, public speaking, instructional, and time management skills

• Comfortable speaking and working with people from all walks of life, education levels, and skill sets

• Ability to stand on your feet up to 8 hours a day when in training classes

• Ability to lift up to 30 lbs. and move office equipment around

Pay Range:

$41,420.00-$55,955.00 Annual

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.