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Shift Lead Position Profile The ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties. Shift Lead – Job Summary

Primary Role (80% – Paraprofessional Duties):Support daily veterinary operations by assisting with client services, pet care, and administrative tasks. Responsibilities include:

+ Welcoming and educating clients.

+ Preparing pets and records for exams or procedures.

+ Assisting with surgeries and technical tasks within legal scope.

+ Managing scheduling, client flow, and hospital cleanliness.

+ Promoting wellness plans and hospital services.

+ Handling financial transactions and documentation.

Leadership Role (20%):Support the Practice Manager in leading the team and ensuring efficient hospital operations. Key duties:

+ Guide and mentor staff to deliver high-quality care.

+ Help manage daily staffing and workflow.

+ Ensure clear communication among team members and with clients.

+ Support training, problem-solving, and conflict resolution.

+ Maintain hospital standards and address equipment or supply issues.

Core Values (Mars, Inc. Five Principles):

+ Quality, Responsibility, Mutuality, Efficiency, Freedom

Required Skills and Traits:

+ Strong leadership, communication, and multitasking skills.

+ Organized, proactive, and client-focused.

+ Technically competent with basic math and computer use.

+ Adaptable, resilient, and collaborative.

Necessary Skills and Expectations:

+ Assisting veterinarians during surgical procedures

+ Performing venipunctures (cephalic, saphenous, jugular)

+ IV catheter placement

+ Preparing surgical instruments and equipment

+ Monitoring anesthesia and vital signs during surgery

+ Performing dental scaling

+ Sterilizing surgical instruments and maintaining a sterile surgical environment

+ Providing post-operative care to animals

+ Handling and disposing of surgical waste properly

+ Communicating effectively with veterinary team members and pet owners

+ Following proper safety protocols and procedures during surgeries

Work Environment:

+ Physically active role with exposure to pets, medical equipment, and occasional hazards.

+ Requires flexibility to work weekends, evenings, and overtime as needed.

Qualifications:

+ Associate degree or vet tech certification preferred.

+ Minimum 2 years’ experience in veterinary or service industry; 6 months at Banfield preferred.

+ Supervisory experience is a plus.

+ You must be 18 years or older.

+ You must be available to work weekend and evening shifts.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration fo r employment wit out regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies wi th all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We are a drug - free, smoke - free, equal opportunity employer.

Are You Passionate About Preventive Pet Care? Apply Today!