-
Desktop/ Helpdesk Technician 1.0 FTE
- Waverly Health Center (Waverly, IA)
-
SCHEDULE
FTE: 1.0
PRIMARY FUNCTIONS
Provides high-quality customer service to the client, responding to requests and issues accurately and promptly. The role helps to support and troubleshoot client applications including the use of software, desktop environment , or other hardware components. Work includes assistance with access requests, work order management, project management, and related software. Provides support to information technology technicians/analysts to ensure supported systems meet Waverly Health’s business requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Desktop Support:
+ Maintains and supports all information systems desktops to meet patient and business requirements. This includes desktop hardware, client software, and local operating systems within the organization’s information systems.
+ Maintains accurate documentation of inventory of desktop equipment, peripherals, hardware, and software.
+ Helpdesk Support:
+ Answers and responds to phone and electronic Helpdesk requests.
+ Collects the required information for requests and enters the information into the Helpdesk portal.
+ Provides first-tier problem resolution to Helpdesk requests with telephone interaction and/or workstation remote control.
+ Monitors all open Helpdesk requests to ensure a timely response, accurate documentation , and appropriate resolution for calls/requests.
+ Department Coordination
+ Coordinates IT needs for office relocations.
+ Assists with scheduling meetings/webinars for the IT Department.
+ Assists with the development and distribution of documents (i.e. correspondence, reports, minutes, policies).
+ Develops and document various reports and support documentation as directed.
+ Reviews and develops office procedures and policies and makes recommendations for revision
+ Helps to coordinate internal/external resources for projects/tasks .
+ Working with the department manager, maintaining department activity dashboard statistics
+ Security Support:
+ Responsible for entry of user access security requests, add/change/deletions, by requested completion date.
+ Information Systems Team Support:
+ Provides off-hour on-call support as scheduled.
+ Educates other information systems staff on existing desktop/helpdesk technology.
+ Serves as a backup to the other desktop/helpdesk technicians in Information Technology.
+ Adhere to and advocate for all information technology policies and procedures.
MINIMUM REQUIREMENTS
+ Education, Experience, and Training
+ Prefer an Associate's Degree in Computer Technology or related-field.
+ Must have well-developed analytical and organizational skills.
+ Must be able to prioritize and work in a fast-paced environment.
+ Must possess the ability to teach and train end-users.
+ Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.
+ Must have strong written and oral communication skills.
+ Must be able to read, speak, and write fluent English.
+ Physical Requirements
+ Sitting – Not a requirement.
+ Standing – Approximately 50% of shift.
+ Walking – Approximately 50% of shift.
+ Lifting – Approximately 50 pounds.
+ Twisting – Infrequent.
+ Bending – Moderate.
+ Squat/Kneel – Approximately 25% of shift.
WORK ENVIRONMENT
+ May come in contact with hazardous chemicals or treatment modalities.
+ The possibility exists of exposure to communicable diseases due to working in a healthcare environment.
+ Involvement in patient care may result in unavoidable work-related illnesses.
-
Recent Jobs
-
Desktop/ Helpdesk Technician 1.0 FTE
- Waverly Health Center (Waverly, IA)