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Overview

IHT Manager 1 – Patient Engagement Technology

What you can expect:

+ Lead the Patient Engagement Team under the umbrella of Patient Access & Engagement services and the Ambulatory reporting structure.

+ Manage an established and skilled team of 5 System Analysts who are responsible for the configuration of the MyChart, Welcome, and Hello World Epic products.

+ Collaborate and develop product strategy with operational business partners & technology stakeholders to create and execute long-term application roadmaps to support the organization’s patient engagement technology needs.

+ Maintain agile framework for the team, ensuring forward progress on the Health System’s priority efforts and in adherence with global prioritization processes.

The Manager 1 IHT manages professional employees and/or supervisors or supervises large, complex/technical operational or production IHT teams. This role is differentiated by the Manager 2 IHT based on business needs of the organization relative to complexity, budget, and number of direct reports and visibility of projects.

+ Oversees the evaluation, selection, and implementation of systems or technologies.

+ Determines business requirements and needs, identifies key performance factors, defines projects and priorities, establishes standards related to department/program operations; recommends and allocates resources based on business priorities.

+ Responsible for the planning, organizing and staffing of the department; makes decisions on personnel actions (hiring, terminations, promotions, etc.); assigns personnel to projects and directs their activities; reviews and evaluates work and prepares performance reports.

+ Consults with personnel in other departments to coordinate activities; responsible for communication and acts as a liaison with internal departments.

+ Recommends strategies to assist the business in meeting its critical goals and objectives in the most efficient manner possible; administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.

+ Supports the organization's strategy and service delivery standards; monitors service levels and key service delivery performance indicators or metrics, and identifies areas where performance can be improved through changes.

+ Helps develop long-term plans taking into account trends and changing organizational needs; decisions and problem solving are guided by policies, procedures and department plan; receives guidance from senior manager/director.

+ Advises subordinates on administrative policies and procedures; evaluates and recommends changes to policies or procedures.

+ Possess comprehensive knowledge of department systems, programs and technology.

+ Perform other duties and responsibilities as assigned.

Minimum Qualifications:

+ Education: Bachelors degree or experience in lieu of degree

+ Experience: 4 years relevant experience

+ Licenses/Certifications: None

What’s in it for you

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.

**Default: Location : City** _Boise_

**Category** _Information Technology_

**Work Unit** _EHR Ambulatory Services System Office_

**Position Type** _Full-Time_

**Work Schedule** _DAY_

**Requisition ID** _2025-100709_

**Default: Location : Location** _US-ID-Boise_

**Work Location : Name** _800 E Park Blvd, Boise, St. Luke's Plaza 4_