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Job Descriptions:

Bard Manufacturing Company, Inc., a leader in the HVAC industry, has an opening for a Customer Service Specialist at our Corporate office in Bryan, OH. The hours for this position are 10:00am-7:00pm.

For over 110 years, Bard Manufacturing Company has been a family owned and operated company, leading the HVAC industry in the modular, classroom, equipment shelter, and other light commercial markets. With production facilities in Ohio, Georgia, and Mexico, we service our customers both nationwide and internationally by designing and manufacturing cutting-edge engineered products.

Role Overview:

The Customer Service Specialist is responsible for supporting personnel in the Customer Service Department and providing coverage for Customer Service Representatives during absences and peak business periods. The role involves performing a variety of administrative tasks with professionalism and efficiency.

Key Responsibilities:

+ Act as a backup Customer Service Representative as needed, including entering and releasing orders to ensure continuity of service.

+ Manage the full return goods process, including initiating return requests, resolving issues, finalizing returns, and generating credit memos.

+ Provide timely pricing and product availability information to support customer inquiries and internal stakeholders.

+ Process and issue daily shipment invoices accurately and on time.

+ Organize, attach, and scan shipping documents to ensure proper recordkeeping and accessibility.

+ Provide front desk support and perform receptionist duties as required.

+ Liaise with customers and internal teams to support post-sales service activities and address inquiries.

+ Investigate and resolve freight billing discrepancies to maintain accurate invoicing and customer satisfaction.

+ Prepare and process credit memos related to customer service activities.

+ Handle all billing for training sessions and commissioning services.

+ Maintain and update the Daily Shipping Report to track outgoing shipments and support logistics operations.

+ Assign LTL freight charges to daily shipments in coordination with the shipping department.

+ Record and address shipping discrepancies to ensure proper documentation and resolution.

+ Perform additional duties and projects as assigned to support department goals and business operations.

Required Experience:

+ High School diploma required; Associate’s degree in Business, Logistics, or related field preferred; or 2-5 years customer service experience; or an equivalent combination of education and experience.

+ Familiar with administrative and clerical processes, including file and record management, form creation, and standard office procedures and terminology.

+ Proficient in Microsoft Word, Excel, Outlook, and experience with ERP systems such as Epicor preferred.

+ Superior written and verbal communication skills, with a strong customer service orientation.

+ Ability to read, comprehend, and interpret written information and instructions.

+ Strong attention to detail and commitment to accuracy in task completion.

+ Demonstrated ability to maintain a positive and cooperative attitude in team settings.

+ Comfortable working in a fast-paced, dynamic environment.

Keyword: Customer Service Specialist

From: Bard Manufacturing