• Senior Product Support Specialist (Data Center)

    Southern Company (Durham, NC)


    Description

    Job Summary:

    Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.

    Minimum Qualifications:

    + 12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.(Bachelor’s in Electrical Engineering may substitute 4 years of experience.)

    + Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings.

    + Experience with:

    + PLCs, Generator Controllers, Protective Relays

    + Alternators and Generators

    + Medium Voltage NETA Maintenance and Testing

    + Data Center preventive maintenance and system testing

    + Commissioning and field experience required.

    + NFPA 70 ARC Flash Certification preferred.

    + Valid Driver’s License.

    + Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems.

    + Skilled in troubleshooting and editing controller/PLC/HMI programming.

    + Experience in product testing and development (5+ years).

    + Strong communication, time management, and analytical skills.

    Job Duties and Responsibilities:

    + Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.

    + Provide technical assistance to Customer Service Managers and engineering teams.

    + Support complex start-ups, field troubleshooting, and onsite technical support.

    + Manage onsite engineering changes and communicate open action items.

    + Assist in field retrofit projects, product troubleshooting guides, and training support.

    + Escalate critical issues to leadership to ensure quality and schedule adherence.

    + Support scheduling and prioritization with Product Support Manager.

    Physical Demands and Work Environment:

    + Travel up to 45% required.

    + Exposure to industrial environments including switchgear, generators, and welding operations.

    + Work in both indoor office and outdoor field settings.

    + Manual dexterity for operating digital and electrical equipment.

    + Occasional after-hours and weekend support required.

    About PowerSecure:

    PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.

    Benefits:

    + Medical, dental, vision, and life insurance

    + Competitive pay and 401(k) with match

    + PTO, holidays, and sick leave

    + FSA/HSA options

    + Wellness and referral programs

    + Tuition reimbursement

    Equal Opportunity Statement:

    PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure