"Alerted.org

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. With our new state of the art Access Center, we are creating a culture of “YES”. A culture rooted in our values of Caring, Integrity, Safety and Excellence. At the Access Center, our Access Champions thrive in an environment focused on the patient and helping them choose the right clinician at the right place at the right time. Here our Access Champions are focused on providing excellent customer service while having fun, working as a team and making every interaction matter. Become an Access Champion and join us on our journey to YES! *Job Description:* The Access Program Manager works alongside Access and Practice leadership cultivating and maintaining strong, cohesive and positive relationships between the Access initiative, the Access Center and Practice Operations. The Access Program Manager, through intense analysis, will proactively communicate and collaborate with external and internal customers to understand, share data and provide recommendations for improvement. This role plays a key part in setting, maintaining and monitoring standards set by the Access Steering Committee. Responsible for gathering data from various existing sources, critically evaluating the gathered information to reconcile known conflicts, decomposing high-level information into details, and abstracting from low-level information in order to understand, monitor, and provide recommendations on improving patient access. Partners with HHC Entities Business Operations Analytics team on access data reporting and dashboard enhancements to support evolving business use cases. Organizes and facilitates ongoing, regular meetings with Practice Operations focused on patient access goal development and implementation. *Education* Bachelor’s Degree (Business, Liberal Arts) required. * Experience* 1-3 years’ experience in a client/customer service relations role required. Previous experience in a medical practice leadership role preferred. Previous experience in a centralized access/operations center strongly preferred. /*Hybrid role, potential travel within CT, experience in data analytics and client services with healthcare.*/ • Proven experience improving patient access through Epic scheduling tools and template optimization. • Strong understanding of KPI-driven access goals, including new patient availability, scheduling efficiency, and same-day access. • Hands-on experience facilitating cross-functional meetings with practice operations and Access Centers. • Solid grasp of access data analytics—particularly using Epic, Tableau, or similar platforms—to inform operational improvements. • Experience navigating complex healthcare systems, particularly in centralized scheduling or call center environments, is highly preferred. We take great care of careers! With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. **Job:** **Management / Administration* **Organization:** **Hartford HealthCare Medical Group* **Title:** *Access Program Manager - Optimization Integration* **Location:** *Connecticut-Hartford-100 Pearl Street Hartford (10484)* **Requisition ID:** *25157912*