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Job Summary

Now Hiring: Supervisor of Cultural Ambassadors

Hours: Monday – Friday, 8:00 AM – 5:00 PM

Novant Health is seeking a dedicated and experienced Supervisor of Cultural Ambassadors with Spanish interpreter experience to lead and inspire our Cultural Ambassador team. Your number one responsibility will be to deliver the most remarkable patient experience—every dimension, every time—while supporting our health system’s vision and commitment to patients and families.

In this supervisory role, you will guide and support the Cultural Ambassador team, ensuring they provide exceptional service that fosters inclusion, understanding, and compassion for our diverse patient population. You will play a key role in creating an environment where differences are embraced and where empowerment, inspiration, and courage thrive.

You will also utilize Novant Health’s First Do No Harm (NHFDNH) safety behaviors, error prevention tools, and high reliability strategies to maintain a safe, remarkable patient experience throughout your team’s daily operations.

What You’ll Bring:

+ 2 Years of Spanish Medical interpreter experience to enhance communication and support with our diverse patient community.

+ Leadership skills to supervise, mentor, and motivate the Cultural Ambassador team.

+ A commitment to Novant Health’s core values of respect, compassion, diversity, and inclusion.

+ Ability to contribute to a culture of safety and excellence using NHFDNH strategies.

Why Join Novant Health?

+ Lead a passionate team that impacts patient care every day.

+ Enjoy consistent weekday hours promoting work-life balance.

+ Grow your career within a healthcare organization committed to professional development and inclusive excellence.

At Novant Health, diversity and inclusion are fundamental to our success. By engaging the strengths and talents of each team member, we deliver remarkable healthcare to our patients, families, and communities. We encourage applicants from all backgrounds to apply.

Make Novant Health your destination for professional growth and join us in delivering exceptional care—every dimension, every time.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: High School Diploma or GED, required. 4 Year / Bachelors Degree, preferred.

+ Experience: Minimum two years experience in interpreting services, required. Minimum two years previous Supervisor experience, preferred.

+ Licensure/Certification: CMI or CHI certification with the first year of employment, required.

+ Additional Skills (required): Ability to complete generic and department and Interpreter specific skills validation and competency testing. Certificate from a formal Medical Interpreting training program recognized by Novant Health. Certificate from a formal Medical Interpreting training program recognized by Novant Health. Must perform orientation duties to onboard new staff. Role models professionalism by precepting and mentoring new staff. Ability to drive/travel to multiple locations/facilities as needed

+ Additional Skills (preferred): Proficient with Microsoft Office programs (Excel, Word and PowerPoint)

Job Opening ID

36532