• Project Manager

    NuAxis Innovations (Washington, DC)


    Project Manager

     

    Location **Washington, DC**

     

    \# of openings **1**

     

    Salary Range (Min-Max) **00**

     

    We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

     

    Technology is our Passion. People are our Purpose.

     

    At NuAxis, every team member plays a vital role in shaping our future. We thrive on collaboration, innovation, and shared purpose. We celebrate diversity and value the unique perspective each person brings to their work, team, and community.

    About the Role

    We are seeking a talented and motivated **Project Manager** to lead and oversee the delivery of Tier 1 and Tier 2 IT support services under a managed service contract. This role is central to ensuring excellence in service delivery, performance reporting, and customer experience across a high-impact federal program.

    Responsibilities

    + Oversee the performance and operations of a managed services contract delivering Tier 1 and Tier 2 technical support.

    + Apply project management best practices and methodologies throughout all phases of service delivery.

    + Monitor service levels and ensure adherence to approved policies, procedures, and performance metrics.

    + Supervise a team of 20+ technical staff (50+ preferred), ensuring workflow efficiency, accountability, and continuous improvement.

    + Manage schedules, forecasting, issue escalation, resourcing, and deliverables tracking across the contract.

    + Serve as the primary administrative and functional point of contact for project stakeholders, including OCIO federal staff and contractor leadership.

    + Lead regular reporting, dashboard reviews, and performance improvement plans using ServiceNow ITSM.

    + Ensure alignment with ITIL-based practices and compliance with contract SLAs.

    Required Qualifications

    + ITIL v4 Foundations Certification (required)

    + PMP certification (or equivalent advanced project management certification or demonstrable experience)

    + Experience managing a team of 20 or more technical support staff; 50+ preferred

    + Familiarity with ServiceNow ITSM and performance dashboards

    + Proven ability to manage projects in a federal government contracting environment

    + Strong understanding of IT SLAs and performance metrics

    + Demonstrated success leading high-performing teams in fast-paced environments

    + Exceptional oral and written communication skills

    + Track record of excellent customer relationship management skills, especially in high visibility and high complexity federal agency settings

    Education

    Bachelor’s degree or equivalent experience

     

    Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

    Our Profile:

    We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** .

     

    NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/contact/) about our Benefits and Culture!

    \#NAI #DICE