• Service Business Development Center (BDC)…

    Lovering Auto Group (Nashua, NH)


    Job Title: Service Business Development Center (BDC) Representative

     

    Company: Lovering Auto Group

     

    Employment Type: Full-Time

    Position Overview:

    Are you passionate about customer service and enjoy helping people? Do you thrive in a fast-paced environment where relationship-building and communication are key? If so, we want you on our team at Lovering Volvo Cars Nashua, a trusted Volvo dealership committed to delivering a first-class experience to every customer.

     

    We're looking for a Service Business Development Center (BDC) Representative to support our Service Department in maximizing appointments, increasing retention, and delivering high-quality customer engagement.

    Pay:

    - $40,000 - $55,000 annual compensation depending on skill and experience.

    Key Responsibilities:

    - Respond promptly to phone, internet, and chat inquiries from customers.

     

    - Proactively reach out to current and prospective service customers via phone, email, and text to schedule appointments and follow-ups.

     

    - Manage the service appointment pipeline and follow up on missed or declined service opportunities.

     

    - Work with the Service Manager and Advisors to meet departmental goals.

     

    - Maintain and update CRM records to ensure accurate tracking of customer interactions.

     

    - Assist with service campaigns, recalls, and customer satisfaction initiatives.

     

    -Provide a friendly and helpful experience on every interaction.

    Qualifications:

    - Previous experience in a BDC, call center, or customer service role (automotive experience preferred, but not required)

     

    - Strong phone etiquette and interpersonal communication skills

     

    - Highly organized with the ability to multitask and prioritize

     

    - Comfortable with CRM systems, scheduling tools, and dealership management software

     

    - Driven, reliable, and able to work both independently and as part of a team

     

    - Being bilingual (Spanish/English) is a plus!

    What We Offer:

    - Family business that provides a supportive and collaborative work environment.

     

    - Competitive pay with performance incentives.

     

    - Full benefits package (medical, dental, vision, 401(k)).

     

    - 3 weeks paid time off.

     

    - Opportunities for advancement within the dealership group.

    How to Apply:

    If you are ready to take your career to the next level and be part of a reputable Volvo dealership, please submit your resume.

     

    Join us in driving forward the future of automotive excellence!

     

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