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Position Summary...

Walmart is redefining how we serve our customers by transforming our internal capabilities and experiences. As part of this transformation, the Customer Engagement Services (CES) organization is launching a Customer Success team focused on supporting internal lines of business with strategic guidance, advocacy, and operational excellence.

We are seeking a Director of Customer Success to lead this effort—an experienced, relationship-driven, and strategic leader who can act as a trusted advisor to Walmart’s internal teams, enabling them to achieve their goals while aligning with broader enterprise strategies.

What you'll do...

What You'll Do

Customer Relationship Management

+ Serve as the primary point of contact for assigned business units, developing deep relationships and becoming a trusted advisor.

+ Learn and speak the language of the business units to ensure alignment and relevance.

+ Establish regular touchpoints and engagement plans with executive stakeholders.

Strategic Planning & Execution

+ Develop and execute a tailored Customer Success strategy for each business unit, focused on adoption, satisfaction, and measurable outcomes.

+ Collaborate on long-term roadmaps that align with customer needs and organizational goals.

+ Track success metrics and communicate progress to stakeholders and leadership.

Cross-Functional Collaboration

+ Partner with internal teams such as Product, Engineering, Sales, Marketing, Renewals, and Professional Services to deliver a seamless customer journey.

+ Ensure cross-functional alignment around key initiatives, launches, and priorities.

Customer Advocacy

+ Work with our Voice of Customer Experience, Ops, and Analytics teams to analyze, and build data-driven insights that can change positive customer impacts.

+ Champion the voice of internal partners in strategy conversations, ensuring their needs shape Walmart’s direction.

Performance & Value Optimization

+ Monitor customer performance and engagement metrics, proactively identifying areas for improvement.

+ Drive increased adoption of tools and services, identifying opportunities for innovation and business impact.

+ Support revenue and cost-efficiency initiatives through strategic insights and recommendations.

Change Management & Enablement

+ Lead or support key change initiatives that impact internal teams, ensuring readiness, alignment, and successful adoption.

+ Provide guidance, training, and communication to facilitate understanding and engagement with new systems or processes.

Leadership & Team Collaboration

+ Act as a senior member of the Customer Success team, mentoring junior team members and helping define scalable processes.

+ Contribute to the development and maturity of the Customer Success function at Walmart.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Minimum Qualifications

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area.

2 years’ supervisory experience

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Leading a cross-functional team

Masters: Computer Engineering, Masters: Computer Science, Masters: Mathematics, Masters: Supply Chain, Masters: Transportation

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.