• Associate Partner, BPO

    IBM (Austin, TX)


    Introduction

     

    Business Operations - Business Development leader. Lead large BPO deals by incubating, designing, executing deals and help with transition.

     

    Your role and responsibilities

    As an Associate Partner in IBM's BPO - Financial Services Client Team (FSCT) - Finance & Procurement BPO, you'll:

    * Manage key client relationships, understanding business needs and aligning IBM solutions.

    * Lead solution development and innovation efforts, proposing new ideas to enhance IBM's service offerings.

    * Ensure high-quality service delivery, managing risks and driving process improvements.

    * Identify new business opportunities and develop proposals to expand IBM's BPO services in the financial sector.

    * Mentor team members, fostering a collaborative environment, and encouraging knowledge sharing.

    * Collaborate with cross-functional teams to create and execute joint go-to-market strategies.

    *This Job can be performed from anywhere in the US.

     

    Required technical and professional expertise

    Full Lifecyle BPO expertise

    * Minimum 10 years of experience in finance/procurement operations, with 5 years in a leadership role within a BPO or professional services environment.

    * Proven record in client relationship management, solution development, and business growth in the financial services sector.

    * Deep understanding of finance and procurement processes and best practices.

    * Strong analytical skills, with the ability to translate complex issues into actionable strategies.

    * Excellent communication and interpersonal skills, capable of influencing at all levels of the organization.

    * Self-motivated and adaptable in a dynamic environment.

    * Proficient in Microsoft Office Suite, with experience using CRM and project management tools.

     

    Preferred technical and professional experience

    BPO expertise & BD experience

    IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.