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Description

Amazon Health Services (AHS) is on a mission to make it dramatically easier for customers to find, choose, afford and engage with the services, products, and professionals they need to get and stay healthy. Our team, Amazon One Medical Pay-per-visit (PPV) gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.

We are seeking a Senior Technical Program Manager (TPM) to partner with our PPV Tech team, consisting of four technical two-pizza teams. You will be responsible for managing the lifecycle of complex cross-functional programs with considerable impact across the organization. This position requires a broad set of skills ranging from deep-dive analytical problem solving to executive reporting and communication.

You will work directly with Tech teams, Product and business teams, and all partner teams within and outside of AHS. The ideal candidate demonstrates proven software delivery experience, excels at building mechanisms for program management, and can thrive in our start-up environment by continuously improving processes. You'll partner with teams within and outside AHS, requiring excellent communication skills to build consensus when faced with differing viewpoints.

Technical qualifications include understanding systems in your product space, their limitations, scaling factors, boundary conditions, and the reasoning behind architectural decisions. You should be able to question proposals, test assumptions, and partner with Senior/Principal Engineers to ensure architectures scale to match business requirements.

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Key job responsibilities

Key Responsibilities:

• Drive the roadmap for the organization, contributing to OP1/OP2 narratives and owning organizational goals

• Partner with business and technical stakeholders to align needs and drive crisp decision-making

• Oversee gaps between teams, processes, and system architectures to reduce exposure to failure modes

• Proactively identify and mitigate risks before they become roadblocks

• Analyze data, drive improvements quantified with metrics, and influence resource allocation

• Make smart trade-offs between time, effort, and features

• Develop and maintain mechanisms to track progress, regularly reviewing metrics for visibility

• Write effective narratives, status reports, escalation docs and present them to Directors and VPs

• Mentor and develop other team members, providing constructive feedback

About the team

We are Amazon OneMedical Pay-Per-Visit (PPV) team part of Amazon Health Services (AHS) organization. PPV offers low cost, cash pay telehealth services to customers 18-64 in the US. Customers can get treatments for common health concerns like allergies, hair loss, UTI, and acne, as well as prescription renewals for conditions like migraines and high blood pressure. Check out our storefront for more details - health.amazon.com/onemedical/ppv

Basic Qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.