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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Toledo, OH

Position Summary

The Community Navigator works in collaboration with physicians, APC's, behavioral health consultants, care coordinators, RN's, LPN's, and Medical Assistants within the office and is an integral part of the care team for patients.

The community navigator will contact/advise patients, regarding general health/wellness, diagnostic screenings, and follow-up, especially high-risk and vulnerable populations.

The community navigator works as an advocate for patients by empowering them to access community resources through the provisions of such services as education, role modeling, outreach, or referrals.

The community navigator works closely with medical providers to help ensure that patients have comprehensive and coordinated care and work cooperatively with other clinical personnel who are assigned to the same patient.

The community navigator works proactively with high no show patients and patients who have high emergency room use and continues with assistance in the community to assure proper linkages for needs and to assure success.

Must be knowledgeable about community resources, quality metrics, and patient engagement appropriate to needs of patients / families.

Must provide consistent communication to the care team.

This position will not be limited to covering one office but will support multiple Mercy offices.

Essential Job Functions

+ Establish trusting relationships with patients and their families while providing general support, assuring insurance coverage is established and other needs linked while providing excellent working relationships with patients, visitors, and staff; effectively communicating Mercy's mission

+ Assist multiple Mercy Clinics in their achievement of MaGiCQ (PC6) Core Quality Measures

+ Assist multiple Mercy Clinics in follow up on Social Determinants of Health Screening results - ensuring patients are connected with appropriate resources

+ Assist multiple Mercy Clinics in working Care Everywhere reporting in CarePath

+ Work proactively with no show patients and patients with high emergency room use

+ Become adept at using EMR and documenting appropriately in EMR

Employment Qualifications

+ **Required Minimum Education:** Vocational/Technical Degree

+ **Preferred Licensure/Certification:** Community Health Worker Certification

+ **Knowledge, Skills and Abilities:** Experience with Microsoft Office: Word, Excel, and PowerPoint

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]