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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

+ **Day 1 Benefits!**

+ **Bilingual Candidates (Spanish speaking) encouraged to apply**

+ **Schedule: Full time, 40 hours. Days**

The Triage Clinician is responsible for the smooth function of the services as the person in charge of triaging calls and prioritizing the use of clinicians, supportive staffing, and other resources. Serves as liaison with related systems and provides supportive and informational communication with persons served.

Responsibilities:

1. Provides procedural direction and support to crisis clinicians and supportive staff by phone and/or face to face as needed.

2. Responsible for the procedural functioning of the shift.

3. Answers phones, provides initial phone assessment.

4. Maintains awareness of/monitors activity of active and pending cases.

5. Utilizes staffing patterns during shift to maximize response to consumer need.

6. Provides assistance to clinicians with bed searches, insurance verifications/authorizations, resource and system knowledge sharing.

7. Serves as primary liaison between the organization and other providers such as hospital emergency rooms to ensure quality of care.

8. Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.

9. Accesses administrator on call and psychiatry on call when needed.

10. Collects and records data and statistics for various reporting needs of the program, including required triage documentation on computer.

11. Provides feedback to Program Director regarding issues affecting shift performance.

12. Provides direct care when needed and when possible, which in rare instances could involve leaving the program to provide an AMCI, YMCI, or hospital assessment due to high volume, low staffing and/or for complex cases when warranted.

Qualifications:

+ Master’s degree in a related field required

+ Bilingual Candidates encouraged to apply (not required)

+ A qualified candidate must achieve effective outcomes and demonstrate effective communication and organizational skills.

+ A working knowledge of computers and ability to complete documentation electronically is required. In addition the ability to complete written documentation timely and effectively.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled