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Student Services Advisor

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Posting Information Position Details

This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.

Position Information

Position Title Student Services Advisor

Department Eagle Call Center

Campus Central Campus

Location Central Campus

FLSA Non-Exempt

Full Time/Part Time Full Time

Summary of Position

Works as part of a team to provide prospective and current students at any location with admissions, registration, academic advising, student accounts, financial aid/VA educational benefits, other federal funding options to include U.S. military educational funding sources assistance. A high level of customer service is expected with this position.

Minimum Required Education

Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education required. Bachelor’s degree preferred.

Minimum Required Experience

Associate degree with four years’ primary work experience in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts OR Bachelor’s degree with two years’ primary work experience in student services related programs such as admissions, registration, academic advising, financial aid/VA educational benefits, or student accounts.

Required Knowledge, Skills and Abilities

+ Demonstrated ability to offer excellent customer service and a passion to go above and beyond customer expectations.

+ Displays strong analytical, decision making and leadership skills.

+ Excellent problem-solving skills; demonstrated ability to identify issues and work with others to resolve the issue through to the end.

+ Ability to demonstrate sensitivity to persons of diverse academic, socioeconomic, cultural, and ethnic backgrounds, and those with disabilities.

+ Ability to relate effectively with a wide range of constituents including students, faculty, staff, and the general public.

+ Excellent verbal, written, and interpersonal communication skills.

+ Proficient with MS Office Suite, data analysis and reporting, and a student information system.

Salary 1J/Per Salaried Pay scale

Hours Full-time, indicate working hours - 2 PM-11 PM, Monday-Friday

Posting Detail Information

Other Information

Non CTC Standard Shifts: M-F, 6:00 am-3:00 pm OR M-F, 8am-5:00pm OR M-F, 2:00-11:00 pm; OR CTC standard operating hours.