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Job Description

_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month._

Position Summary:

The Systems Analyst supports the administration, monitoring, and maintenance of enterprise systems. This role is ideal for a technically inclined professional looking to grow their expertise in system operations, automation, and IT infrastructure within a collaborative team environment.

Minimum Qualifications:

+ 1–3 years of experience in IT support or systems administration.

Technical Skills & Experience:

+ Enterprise Systems Support: Assist with the configuration and maintenance of Microsoft Exchange and ProofPoint systems.

+ Automation & Scripting: Basic PowerShell scripting for routine administrative tasks.

+ Monitoring & Alerts: Use tools like Datadog and Splunk to monitor system health and escalate issues.

+ Infrastructure Knowledge: Familiarity with Windows OS, Active Directory, Group Policy, and basic networking concepts

+ Security Awareness: Understand and follow security protocols and patching procedures.

Day-to-Day Responsibilities:

+ Support the administration of enterprise email and security systems.

+ Monitor system alerts and performance metrics; escalate issues as needed.

+ Assist in writing and maintaining PowerShell scripts for automation.

+ Document system configurations, procedures, and troubleshooting steps.

+ Participate in system updates, patching, and routine maintenance.

+ Provide Tier 1 and Tier 2 technical support for system-related issues.

+ Collaborate with senior analysts and engineers on IT projects

+ Contribute to the development of user guides and standard operating procedures.

+ Attend team meetings and training sessions to enhance technical knowledge.

Core Competencies:

+ Problem Solving: Able to identify issues and assist in troubleshooting.

+ Communication: Effectively communicates technical information to team members.

+ Learning Agility: Eager to learn new technologies and grow technical skills.

+ Team Collaboration: Works well in a team environment and supports shared goals.

+ Client Service: Provides responsive and helpful support to internal users.

Education

Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.