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Manager, Quality Systems and Services

Category: Quality

Position Type: Regular Full-Time

External ID: 16870

Date Posted: Jun 17, 2025

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Overview

THE ROLE:

The Manager, Quality Systems and Compliance will work onsite at our state of art Innovation and Manufacturing facility in Winston-Salem. Will be responsible for leading the QS&S (Quality Systems and Services) activities. Will work with cross-functional teams and global support functions to build and maintain Quality and Technical Services infrastructure globally.

HOW YOU WOULD CONTRIBUTE:

+ Leadership

a. Implement strategic plans aligned with business goals.

b. Develop and lead the deployment of systems and infrastructure to support Quality Control and Assurance, Technical Services and Operations functions.

c. Ensure compliance with regulatory/quality requirements, third party certifications, and Herbalife standards.

d. Identify, evaluate, implement automation solutions and systems to enhance operational efficiency

e. Act as a catalyst and champion best-in-class industry practices, programs and technologies.

+ Data Analytics and Continuous Improvement

a. Lead development of business intelligence dashboards to translate big data to business insights and drive continuous improvement activities.

b. Establish, track and analyze key performance metrics to drive process improvements

c. Apply lean principles to help drive performance and optimization within the department.

+ Team and Resource Management

a. Lead, mentor and develop a high-performing team.

b. Ensure teams have the necessary resources, tools and training for success.

c. Oversee all stages of the project management, including discovery, scoping, requirement gathering, resource planning, scheduling, delivery, tracking ROIs.

+ Cross-functional Collaboration and Customer Focus

a. Support operational sites in implementing quality strategies and defining standards essential to achieving operational excellence.

b. Act as a resource for problem identification and resolution, and supporting operational excellence and QbD initiatives.

+ Perform other duties as assigned.

WHAT’S SPECIAL ABOUT THE TEAM:

Designed and built with the latest technology, our manufacturing facilities are located in key areas around the globe to ensure that our products are made with quality ingredients. Our manufacturing facilities are held to the highest safety standards, and each laboratory is ISO 17025 certified to ensure proper quality management. Are you ready to be part of an outstanding Quality Assurance team here at our state of art Innovation and Manufacturing facility in Winston-Salem, NC?

SUPERVISORY RESPONSIBILITIES:

Supervise 5-10 Quality systems analysts, specialists, and administrators

Qualifications

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

Skills:

+ Proven ability to lead key projects across multiple site disciplines , successfully manage multiple, concurrent projects, and work with global teams across multiple time zones.

+ Proven ability to integrate critical information and champion advanced strategies/concepts through the organization.

+ Ability to convert analysis into insights and execute strategies for improvement.

+ Demonstrated strong interpersonal skills with ability to influence and support others through a culture of inclusion, feedback, and empowerment.

+ Knowledge of FDA, EU, and global GMP's including 21 CFR Part 11, and EU cGMP Annex 11.

+ Excellent interpersonal, presentation, written and verbal communication skills.

+ Exhibits commit to innovation and continuous improvement.

+ Strong project management skills.

+ Strong knowledge of GMP.

Experience:

+ Minimum of 7 years industry related experience

+ Experience in deploying large-scale Quality systems and infrastructure

+ Experience in lean/six sigma

Education:

+ Bachelor’s Degree in Science, Engineering, or IT, or equivalent

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be considered to perform the essential functions of the job.

+ Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers

+ Light office work, some light lifting, and walking may be required

WORK ENVIRONMENT:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be considered to perform the essential functions of the job within the environment.

+ The office is clean, orderly, properly lighted and ventilated

+ Noise levels are considered low to moderate

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\#HerbalifeManufacturing

At Herbalife, we value doing what’s right. We are proud to be an equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected characteristic. We value diversity, strive for inclusivity, and believe the differences among our teammates is a key contributor to Herbalife’s ongoing success.

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability and an Employee Assistance Program (EAP).

Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email your request to

[email protected]

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