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Job Description

The Senior Manager of Program Management is a strategic leader responsible for shaping and executing enterprise-wide initiatives that modernize Asset Protection through cross-functional collaboration, driving meaningful business impact for Nordstrom and its customers. In partnership with senior leadership, this role develops, designs, and launches business solutions, ensuring alignment with organizational goals. Leading a multi-disciplinary team of program and project managers, the Senior Manager oversees large-scale program execution, managing multiple concurrent initiatives with a strong focus on strategy, delegation, and implementation. They foster collaboration across business and technical teams, ensuring seamless integration of solutions while maintaining a continuous improvement mindset. Operating across departmental and functional lines, this role navigates increasingly complex, high-risk programs, reconciling diverse stakeholder priorities to optimize performance and drive strategic innovation. By establishing clear processes, monitoring execution, and proactively addressing challenges, the Senior Manager of Program Management ensures sustainable business growth and operational excellence.

KEY RESPONSIBILITIES:

Strategic Leadership & Vision

+ Develops a strategic programmatic vision in partnership with the Director and SVP to align with JWN pillars and organizational ambition.

+ Drives vision with autonomy, managing a team to execute program priorities and deliver measurable results.

+ Synthesizes complex information into clear, actionable strategies to influence leadership decisions and business innovation.

Enterprise Program Management & Execution

+ Leads exceedingly complex programs, managing concurrent projects that have high-risk impacts on enterprise operations.

+ Prioritizes business needs, defining capability roadmaps and program scopes while maintaining a forward-looking approach (18+ months ahead).

+ Ensures seamless integration of cross-functional workstreams, modernizing Asset Protection through Product, Tech, and UX collaboration.

+ Owns cross-project resource allocation, coordination, and interdependencies, ensuring deliverables align with business objectives .

Stakeholder Engagement & Strategic Partnerships

+ Partners directly with down-pyramid leadership, including Regional Managers (SVPs), AP Directors, and cross-functional VPs, to establish clear expectations, evaluate trends, and co-design strategic solutions at scale.

+ Leads cross-functional meetings, reconciling divergent stakeholder priorities by engaging the right expertise to drive success.

+ Influences key stakeholders and leadership, shaping capability expectations and ensuring alignment on program outcomes.

Performance Management & Business Impact

+ Delivers a competitive advantage by driving Objectives & Key Results (OKRs) with accountability for Key Performance Indicators (KPIs) that increase sales and operational efficiency.

+ Defines work requirements in collaboration with stakeholders, creating structured plans, documentation, and performance monitoring mechanisms.

Team Development & Cross-Functional Leadership

+ Manages and supervises a multi-disciplinary team, including program and project managers, ensuring successful business outcomes.

+ Inspires inclusive leadership, fostering diversity of thought and recognizing intersectionality within teams to drive collaboration and innovation.

+ Leads change through data-driven insights, identifying inefficiencies and implementing incremental, practical improvements.

Driving Continuous Improvement & Innovation

+ Applies a continuous improvement mindset, identifying root causes of inefficiencies, and implementing sustainable business innovations.

+ Transforms obstacles into opportunities, integrating highly specialized expertise to build creative solutions that enhance Asset Protection strategy.

+ Showcases expert knowledge of program management standards, ensuring operational excellence and cross-functional alignment.

QUALIFICATIONS:

+ A Bachelor’s degree and 10 + years of related experience (e.g., Strategy consulting, program management, Asset Protection ).  Related experience in retail industry preferred.

+ Knowledge of industry best practices in security, operations, and enterprise risk management.

+ Experience implementing process optimization and continuous improvement initiatives.

+ Proven experience successfully managing and influencing teams.

+ Experience managing large-scale, high-risk programs with multiple stakeholders.

+ Prior leadership experience supervising program and project managers.

+ Expertise in Agile, Scrum, or other project management frameworks.

+ Ability to prioritize initiatives, define program scope, and manage execution for projects with long-term impact

+ Ability to navigate complex change management and execute programs effectively across business units

+ Strong interpersonal and influencing skills, ensuring cross-functional alignment.

+ Experience facilitating meetings and reconciling diverse stakeholder priorities.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$126,500.00 - $210,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!