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Overview

We are a high-impact, fast-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic, and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems.

As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint.

What you'll bring

+ 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships

+ Proven track record managing BPO/vendor partnerships, with a focus on performance management and relationship development across senior stakeholders

+ Bachelor's degree required; MBA or advanced degree preferred

+ Strong business acumen and customer-centric mindset, with the ability to balance high-level strategy and hands-on execution

+ Demonstrated experience as a self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expert

+ Deep analytical skills and comfort with data; able to drive insights, make decisions, and communicate findings effectively

+ Experience leading complex, multi-stakeholder initiatives across functions with measurable business impact

+ Demonstrated resilience, initiative, and ability to adapt in fast-paced, evolving environments

How you will lead

Partner Management & Service Delivery

+ Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.

+ Build trusted, win-win relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.

+ Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.

Strategic Programs & Transformation

+ Own and drive large-scale, cross-functional initiatives that impact customer support delivery, expert enablement, and operational scalability.

+ Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.

+ Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.

Data-Driven Insight & Impact

+ Leverage quantitative and qualitative data to assess performance, identify improvement opportunities, and build actionable strategies.

+ Build dashboards and executive-level insights to communicate progress, value, and impact of initiatives and partnerships.

Change Leadership & Innovation

+ Champion innovation by introducing novel ideas and helping others adapt to evolving priorities and solutions.

+ Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.