• Public Safety Dispatcher

    Rowan College at Burlington County (Mount Laurel, NJ)


    Public Safety Dispatcher

     

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    Public Safety Dispatcher

     

    Salary

     

    $37,642.00 - $45,810.00 Annually

     

    Location

     

    Mount Laurel, NJ

     

    Job Type

     

    Full Time (35 hours)

     

    Job Number

     

    01268

     

    Department

     

    Public Safety

     

    Opening Date

     

    06/17/2025

     

    + Description

    + Benefits

    + Questions

    Description

    SUMMARY DESCRIPTION: The Public Safety Dispatcher serves as the central point of contact for the Public Safety Department and is responsible for coordinating communications, dispatching personnel, and maintaining situational awareness across all campuses. Dispatchers support the safety and security of the campus community by efficiently managing emergency and non-emergency calls, monitoring technical systems, and ensuring accurate documentation and coordination of public safety operations.

     

    Dispatchers operate under the supervision of the assigned Shift Supervisor and collaborate with Public Safety Officers and college departments to ensure a prompt and professional response to all incidents.

     

    This is a Public Safety union position as stated in the Public Safety collective bargaining agreement- Grade II or III

     

    Specific Duties and Responsibilities

     

    + Answer all incoming emergency and non-emergency calls to the Public Safety Communications Center

    + Dispatch public safety personnel via radio and track their activity using the CAD system

    + Monitor and respond to security alarms, access control systems, and campus-wide CCTV cameras

    + Coordinate with outside emergency responders as needed

    + Operate and maintain accurate logs of calls for service, officer activity, and incidents

    + Handle walk-in requests and provide courteous assistance to the campus community

    + Issue parking permits, temporary credentials, and ID cards using department systems

    + Provide pre-arrival instructions in emergency medical situations (if certified)

    + Perform data entry, filing, and other administrative tasks as required

    + Maintain confidentiality of departmental records and sensitive information

    + Respond to technical alerts from door access and alarm systems, and troubleshoot access issues

    + Communicate effectively with diverse populations, including students, staff, faculty, and visitors

    + Provide support to field officers and Public Safety leadership during emergencies and special events

    + Work scheduled shifts, including nights, weekends, holidays, and be available for emergency call-ins

    + Perform other duties as assigned by the Director or Shift Supervisor

    OVERALL PURPOSE AND RESPONSIBILITY:

    The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

    Minimum Qualifications

    Education Required:

    Bachelors preferred

    Experience Required:

    + Minimum six months experience in customer service, emergency call handling, or public safety dispatching preferred

    + Prior experience in a college or public safety environment is a plus

    + Dispatcher certification or Emergency Medical Dispatch (EMD) certification preferred

    + Experience with multi-line phone systems, radio dispatching, and CAD systems required

    + Successful completion of the contractual probationary period of work experience (for internal candidates)

    Skills/Abilities /Knowledge /Other Requirements:

    + Strong interpersonal and communication skills

    + Ability to remain calm and multitask in high-stress and emergency situations

    + Working knowledge of telecommunications, CCTV, CAD/RMS, door access, and alarm monitoring systems

    + Confidentiality and discretion in handling sensitive information

    + Customer service orientation with a professional demeanor

    + Familiarity with radio communications and FCC protocols

    + Knowledge of campus geography and emergency response procedures

    + Ability to work in a paramilitary structure with a defined chain of command

     

    Additional Information

    INSTITUTIONAL EFFECTIVENESS:

    Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

     

    Employee Classification: Public Safety

     

    Benefits- Public Safety (https://rcbc.edu/sites/default/files/2025-02/RCBC\_Benefits\_at\_a\_Glance\_-\_Public\_Safety\_0125.pdf)

     

    01

     

    Do you have experience with multi-line phone systems, radio dispatching, and CAD systems?

     

    + Yes

    + No

    Required Question

    Employer

     

    Rowan College at Burlington County

     

    Address

     

    900 College Circle Drive

     

    Mount Laurel, New Jersey, 08054

     

    Phone

     

    856-222-9311 ext. 1584

     

    Website

     

    http://www.rcbc.edu