• Network Technician

    Netsync Network Solutions (Houston, TX)


    Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

    Detailed Description:

    We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

    Roles and Responsibilities:

    + Maintain strong working relationships with customer and team.

    + Work on site hardware failure cases for Netsync's Network Support service contracts.

    + Perform network appliance installations.

    + Customer, Partner/Vendor and cross-department relationship/partnership management.

    + Manage and update support cases in Customer, Netsync and OEM systems.

    + Collaborate with team to maintain availability for 24x7 support.

    Additional Duties:

    + Assist in continual improvement to further streamline and automate existing processes and procedures.

    + Assist Netsync's NOC with Network Support cases.

    + Continued technical education in the networking field.

    + Assist with end user compute repairs.

    + Upkeep of work area.

    + Attend and contribute to weekly team meetings.

    + Other responsibilities as assigned by management.

    Skills and Experience:

    + 1 or more years IT experience.

    + Solid understanding of networking and security including routing/networking and TCP-IP protocols.

    + Able to routinely lift at a minimum 40 lb.

    + Strong attention to detail.

    + Strong communication skills

    + Strong organizational skills

    + Strong customer service skills

    + Curiosity and strong desire to constantly learn.

    + Proficient in Microsoft Office's suite of programs.

    Minimum Qualifications/Technical and Education Requirements:

    + High School Diploma or Equivalent, CCNA or an equivalent from another manufacturer/vendor (Network+, JNCIA, ACSA).

    + Valid Driver's License.

    + Clean Driving Record.